Not on topic, but here's how Shaw was rude to me (and I'm not even a customer!):
I live in a 3-unit condo building. I had MTS TV. The second floor tenants ordered Shaw Digital, and needed new cables run to their unit. Shaw came around, and proceeded to cut all of my coax (in some instances, in two or three different places!) that ran my MTS TV to my other two sets. When I got home, the Shaw van was just leaving the premises. When I came in to my condo and turned on the TV and was greeted with snow, I immediately called Shaw because I put two-and-two together. Here's how the conversation went, after I explained that the techs cut my lines:
Shaw CSR: "Can I have you Shaw customer number please?"
Me: "I'm not a Shaw customer. They cut my MTS lines."
CSR: "They wouldn't cut a phone line."
Me: "They cut my coax line that is part of my MTS system."
CSR: "You know MTS comes through the phone line, right?"
Me: "I'm not an idiot. It runs through coax to my other TVs."
CSR: "Well, I'm pretty sure it runs through phone lines, and that Shaw techs would never cut phone lines."
Me: "They didn't cut a phone line. They cut the coax line, and they need to come back and fix it now."
CSR: "We don't repair phone lines...
ME: "THEY AREN'T PHONE LINES!"
CSR: "... or do repairs for non-Shaw customers."
Me: "Okay, can you hold until I call the police and report the vandalism to my coax lines then? "
They were back in 20 minutes to replace what they had cut.