AirPort Extreme Base Station Versus RG2200
I just found your forum and wonder if you can help.
My wife and I have recently installed a new iMac in our home office. In the process we reorganized the layout and the computer is now located too far away from our DSL cable to effectively hard connect to it. I wish to avoid rerunning the cable, as this would require ceiling tile removal (once again) in the basement and drilling more holes through the hardwood floor. and there is no where to hide any extension in the room itself.
We decided that this would be an opportune time to go wireless for our DSL connection and since the iMac came preinstalled with AirPort, chose an AirPort Extreme Base Station, partly to avoid any compatability issues and the Base Station styling had appeal.
Our DSL service is from MTS and is fed through a Motorola RG2200 Residential Gateway Box (2nd generatioin we think). From this point it got very interesting. We started by setting up the DSL connection directly to the computer and got everything working perfectly. We then set up the AirPort Extreme Base Station and found it keeps looking for the PPPoE host until the connect attempt times out. The Techs at Apple have been super with their support. MTS is another story.
Our first call to MTS advised us there should be no problems with the AirPort Extreme Base Station and the RG2200 and we must have done something wrong with the setup. An hour later still no success. In the meantime we have the Base Station tested at the local Apple Service Center. Works perfectly. Back to MTS. This time they tell us this is a known issue, that AirPort Express Base Stations will not work at all with the RG2200 and that in order to get the AirPort Extreme Base Station to work, we will have to have the Firmware rolled back to Version 5.7 or earlier.
Another two hour phone consult with Apple last night (we are now all the way back to Firmware version 5.5.1) and the Base Station still cannot find the PPPoE host. Going back to Shaw is becoming very tempting.
Has anyone had a similar problem with the AirPort Extreme Base Station and the MTS RG2200 System? My wife's cousin works for MTS and have the same MTS TV system. They added a linkSys??? wireless system to their home office last year and it took a week for them to get it to work properly.
There is apparently a third generation Gateway System now being used by MTS, but they are insisting at this point to charge us for the upgrade, and we still cannot find out if this would even solve the problem.
Any information you can provide would be appreciated.