Leaving MTS Discussions, Rants, Etc. - Canadian TV, Computing and Home Theatre Forums
  • 1 Post By andyk
LinkBack Thread Tools Search this Thread Display Modes

post #1 of 6 (permalink) Old 2018-08-23, 07:32 PM Thread Starter
Join Date: Jan 2013
Location: Winnipeg, MB
Posts: 101
Leaving MTS Discussions, Rants, Etc.

My 80 year old mother-in-law cancelled her BellMTS last week and was told that she would have to mail the equipment back because apparently you can no longer return it to their stores. When she explained that she had no boxes since they took them when they installed the equipment, they told her to buy some boxes and bubble-wrap! She was then told that if she paid a $45.00 fee that they would come and pick them up. Even though the family thought that this was ridiculous, she said she would pay it and arrangements were made. Today they phoned her and told her that they would not be sending anyone and that she would have to send it back. I have 2 problems with this: Why is she on the hook for the cost of shipping supplies and why is the CRTC allowing Bell to basically punish people who no longer want the services that they provide? I am furious and will never use Bell for any of my services in the future, and since my 2 year contract with Shaw is just about up, Bell lost the business that they would have had from me as I am basically a jumper from one service to another looking for the best price. Will also be moving my cell contract at the end of this month from Bell to Telus or Rogers, so this new policy they have for MB since they bought MTS is costing them at least 230.00 a month from me alone.
mrgordos is offline  
Sponsored Links
post #2 of 6 (permalink) Old 2018-08-24, 01:58 PM
Join Date: Mar 2007
Location: Guelph
Posts: 1,059
I would take the stuff and just dump it on the counter in one of their stores...just because. If they tried to charge the tell the cc company or bank to refuse the charge.

Sent from my iPad using Tapatalk
timlocke is offline  
post #3 of 6 (permalink) Old 2018-08-24, 05:57 PM
Join Date: Apr 2007
Posts: 2,074
I wouldn't do that as Bell could charge for the equipment and send collection agency for not making the payment.
I have returned Bell's equipment many times and they had always sent return stickers with boxes or envelopes.
You can buy envelopes with bubble wrap inside probably for $1. That would be the easiest way IMO
bev fan is online now  
post #4 of 6 (permalink) Old 2018-08-24, 10:09 PM
Join Date: Aug 2005
Location: Winnipeg, MB
Posts: 15,858
That sounds like one of the worst policies I've heard of. Bell Satellite and Bell Fibe TV in Ontario aren't nearly as bad.

I wouldn't recommend dropping the equipment on the counter of an MTS Connect store, since those stores aren't run by MTS. They are run by licensed dealers, such as Advance Electronics in Polo Park.

Many years ago I switched from MTS to Shaw for a promo and dropped off my equipment at the MTS dealer store as recommended by the telephone rep. She said to be sure and get a receipt for the equipment and I did. Sure enough, my next MTS bill had a huge charge for the equipment. I had to call the billing dept. with my receipt number and wait while they looked it up to get the charge cancelled.

Imagine what would happen if you dumped the equipment on the counter and walked away.
Dr.Dave is offline  
post #5 of 6 (permalink) Old 2018-08-25, 02:08 AM
Join Date: Jan 2003
Location: Winnipeg
Posts: 232
I went through this in May. The policy changed this spring. It's not supposed to involve buying your own boxes and MTS pays the postage. Must have had a bad CSR. Anyway the policy is still online but hard to find on their site now. I found it with Google.

The links are
https://www3.bellmts.ca/mts/support/...g+your+service and https://www3.bellmts.ca/mts/support/...l+mts+services.

I was sent one folded box the day after I cancelled and barely got everything in it, separated by bubble wrap. I called them about the absence of extra boxes for each piece of equipment and they said it would be OK. They payed the postage.

I guess there were no problems as I received my final month refund about 3 weeks later. But it's still a pretty lax procedure.
Dr.Dave likes this.

Andy K.

Last edited by andyk; 2018-08-25 at 02:25 AM. Reason: wording
andyk is online now  
post #6 of 6 (permalink) Old 2018-08-25, 01:47 PM
Join Date: Mar 2010
Location: Southern Manitoba
Posts: 380
Yes we had to leave Bell for basically the same reason. Sat receiver died and they wouldn't send us a new one until they received the old one, and had to be mailed and insured for a stupid amount of $$, think $40 or more, and we would be without TV for over a month waiting for them to decide to send us a new one. Non of the BellMTS stores would do anything. Switched to Shaw and problem solved.
They never sent a collection agency, but after a string af nasty phone calls from them a nice Lady from QC called and understood our situation, and cancelled out the account and the several months of unpaid fees after not having service from them for that time.
<extreme sarcasm> Wonderful customer service! </extreme sarcasm>

SBGH @ 46' for locals, Wingard HD7698P pointed south for US channels.
HDHomerun receivers, extend and connect.
Cham is offline  

Quick Reply

Register Now

In order to be able to post messages on the Canadian TV, Computing and Home Theatre Forums forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Please enter a password for your user account. Note that passwords are case-sensitive.


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:


Thread Tools Search this Thread
Show Printable Version Show Printable Version
Email this Page Email this Page
Search this Thread:

Advanced Search
Display Modes
Linear Mode Linear Mode

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

For the best viewing experience please update your browser to Google Chrome