Join Date: Mar 2010
Location: Southern Manitoba
Yes we had to leave Bell for basically the same reason. Sat receiver died and they wouldn't send us a new one until they received the old one, and had to be mailed and insured for a stupid amount of $$, think $40 or more, and we would be without TV for over a month waiting for them to decide to send us a new one. Non of the BellMTS stores would do anything. Switched to Shaw and problem solved.
They never sent a collection agency, but after a string af nasty phone calls from them a nice Lady from QC called and understood our situation, and cancelled out the account and the several months of unpaid fees after not having service from them for that time.
<extreme sarcasm> Wonderful customer service! </extreme sarcasm>
SBGH @ 46' for locals, Wingard HD7698P pointed south for US channels.
HDHomerun receivers, extend and connect.