Hi guys... first, thanks for your responses, really appreciate it. I have a Siemens Speedstream 4200 ADSL Modem. I called MTS and they indicated that for this modem my down speed (6-6.5M) is normal and my up speed (700k) is actually well above average.
They suggested the same thing as you guys -- call sales and offer to increase to 20/2 and have the new modem installed. 20/2 is the best that can be done given where I live. If you were me do you think this would be worth my while? It's a minor PITA to coordinate an appointment and take time off work to be home. Don't get me wrong I am really willing to go this route, but really only want to do so if its worth my while. If you were me would you do it?
Also, how hard is it to connect slingbox to this setup? I see from another thread that someone had troubles. I'm really unfamiliar with this hardware, is this difficult to do??
Finally, just want to say that MTS tech support service is fantastic. I experienced 0 wait time and both times they were really helpful, courteous. I wish there was a way I could dump my Bell as their CS support is lacking, but we are really "all-in" in terms of our hardware investment to date...