No, single line service on vdsl2 always syncs at 35 mbps, or in the case of pair bonding 17 mbps per pair. It's the old adsl modems that used to run at 7 mbps but would drop down from line issues.
It sounds like a provisioning issue. We're supposed to test speeds before leaving and call in to have them confirm it's provisioned for 25.
Are you wired or wireless? How far from the modem?
Authorized Service Provider (Contractor) for MTS Allstream. Any views expressed are my own.
Last edited by Macman; 2014-06-22 at 12:05 PM.
Reason: grammar mistakes