Hoping someone might be able to point me to the answer, or point me to how I can get MTS to fix the issue.
On Monday of this week, MTS was here upgrading my 2 TV's from Classic TV to Ultimate TV. While doing this, they also installed a new RG for my internet (required for ultimate TV). Upon a quick test after he had installed everything and was done, everything appeared ok.
However, when I went to watch a TV episode from watch.ctv.ca, it buffered about every 30 seconds to 2 minutes. I then tried globaltv.com and it was buffering lots too (but not quite as bad as ctv). I tried cbc.ca/video and it did the same thing. I tried youtube and youtube played fine.
So I called MTS and explained the problem. The first level tech apparently did made some "encryption upgrade" and reset my box, but that didn't fix anything and he sent me to 2nd level support. That guy then proceeded to tell me that the problem was out on the internet because it was doing the same thing to him on both his MTS computer and another computer that's not on MTS internet. I didn't believe him, but wasn't getting anywhere so I said I would try again tomorrow and call back if the problem persists..
Here is what i'm seeing. While watching a video clip from watch.tsn.ca, here is what it looks like while playing from my browser:
Here is the same clip, downloaded with rtmpdump:
Here is a download of a 1.5gig torrent:
Here is a youtube clip playing:
So, for some reason when I try to watch an RTMP video it goes along fine, and then slows down until the buffer runs out, then the speed spikes and it plays again for a while (30 seconds to a couple minutes). When downloading the same video using rtmpdump, it downloads at almost 10 Mbps and then all of a sudden drops to less than 1 Mbps, then picks back up to 10 again.
When I download a torrent, it downloads above 10Mbit for the entire download.
The Youtube graph looks very similar to the TSN clip, but youtube does play just fine for some reason.
I didn't have this problem until I was upgraded to ultimate tv. My household regularly watches globaltv.com, watch.ctv.ca, and cbc.ca/video (daily for almost a year). We watch way more TV by streaming it over the internet then we watch it live, so I know we didn't have this problem until we upgraded to ultimate TV.
I tried hooking up just 1 PC by ethernet, and disabling wireless and I still have the above problem. I've unplugged the box for an hour, and even tried different cables. I'm at a loss as to what to try next.
Any idea what the heck the problem might be? What should I ask mts to check or do?