Help using a third-party router - Canadian TV, Computing and Home Theatre Forums
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post #1 of 7 (permalink) Old 2012-09-22, 10:19 PM Thread Starter
Join Date: Sep 2007
Posts: 30
Help using a third-party router

Since I got Ultimate TV I have been using the built-in router of the gateway (wired and wireless connections). For the most part it works great but I find I get timeouts transferring large number of files to my NAS.

So today I picked up a WD My Net N900 and hooked it up. I put the N900 in the DMZ for the gateway and for the most part it worked. However, I found that my wireless would cut out after a while and I could not access the internet, though I could continue to download torrents. To resolve this I would have to reboot the router.

I also had some issues with my STB in the bedroom. The STB is connected to the WD Livewire, which also has a WD TV Live connected to the same Livewire. When the matching Livewire was plugged into the N900 I could access my NAS and get Netflix on the WD TV, as well as watch live TV on the STB. However, I could not access recorded programs on the STB. When I plugged the Livewire into the gateway I could then access recorded programs but had issues with Netflix and accessing the NAS from the WD TV Live. I eventually plugged the Livewire into the gateway and the N900, but then Netflix seemed to fail, though accessing the NAS and recorded shows seemed okay.

I returned the N900 today as I'm pretty sure the dropping of the wireless was a problem with the router as I still had access to the network and could access the gateway by IP, just not the internet.

I know people use routers different than the gateway so I'm curious how other people configure the gateway to work with their router and if it just works worry-free. I realize my use of the Livewire is probably a bit unique from everyone else, but if anyone had any suggestions on just getting a router to work that would be great.

Thanks in advance for any help anyone is able to offer.

GraphicsPro is offline  
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post #2 of 7 (permalink) Old 2012-09-23, 01:23 AM
Join Date: Feb 2009
Location: Winnipeg, MB
Posts: 757
MTS has generic instructions on their site for how to configure third party routers to work with Ultimate. Simply search "MTS third party router" and the link should come up in the results.

I could be silly and do one of those "let me google that for you" but I won't

Basically you go into your router settings (before plugging it into MTS gateway otherwise you might not be able to access your router settings page) and turn off DHCP server for the LAN, change the router IP to, and plug the wire from the RG into a LAN port instead of the WAN port.

I've seen other people say to do it differently, and I can't see why. I'm no expert though.

The plug on the back of the VIP1200s are only meant for a feed from the gateway, not for Internet. Obviously it works but is not supported by MTS. Assuming it is because of the problems you encounter, possibly causing an unnecessary repair call.

Hope that helps!

Authorized Service Provider (Contractor) for MTS Allstream. Any views expressed are my own.
Macman is offline  
post #3 of 7 (permalink) Old 2012-09-23, 08:37 AM Thread Starter
Join Date: Sep 2007
Posts: 30
Thank you for your reply.

If I plug the RG into the LAN port of the router and turn off DHCP, won't I be turning the router into a switch and then lose the ability for QoS, firewall and other features?


GraphicsPro is offline  
post #4 of 7 (permalink) Old 2012-09-24, 12:05 PM
Join Date: May 2010
Posts: 76
Personally when a customer wants to use their own router. I plug a cable from a LAN on the 2wire into the WAN on the customer's router. That way the 2wire looks like a modem and the customers router functions just as if it was on Shaw. If you are running any kind of services on your network that may need full access to the Internet. You can go into your 2wire and put your own router in a DMZ. Basically this gives your router all access to the internet and your own router can handle security, firewalls etc.
mtsguy is offline  
post #5 of 7 (permalink) Old 2012-09-24, 01:51 PM
Join Date: Dec 2009
Posts: 338
Let me start by saying that any STB should be connected directly to either coxial or the 2Wire (RG). Putting anything in the middle is asking for trouble.

From your post it sounds like your RG is in one physical location and the N900 is a second. Use the Livewire to connect the WD TV Live to the N900. That should get your WD TV Live working correctly.

The general concept to use when building your network is anything that MTS supplied connects directly to the RG or coxial. Anything that you supplied which needs Internet/LAN access connects to the N900. With this seperation it won't matter if the RG or the N900 is handing out IP address (DHCP) since anything that needs to talk internally on your network is under the supervision of the N900 anyway.

One last comment, if you are running a seperate WiFi network on the N900 you may want to turn on the WiFi built into the RG to avoid competiting with yourself for signal strength.
CoryB is offline  
post #6 of 7 (permalink) Old 2012-09-24, 06:29 PM Thread Starter
Join Date: Sep 2007
Posts: 30
Well, looks like I did what has been suggested, so I guess my issues are with the router itself, aside from the STB/WD TV Live connection issue which will be resolved by returning the STB as it gets used rarely.

GraphicsPro is offline  
post #7 of 7 (permalink) Old 2012-10-05, 06:33 PM Thread Starter
Join Date: Sep 2007
Posts: 30
Well, I picked up another router and still I get the same issues. I'm wondering if I need to configure the settings for Use Broadband IPs on LAN found under Settings -> Broadband -> Link Configuration -> Broadband IP Network (Primary Connection)? Is anyone able to help out with that? The settings are empty currently.
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