MTS Throttling speeds? - Page 2 - Canadian TV, Computing and Home Theatre Forums
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post #16 of 32 (permalink) Old 2012-07-02, 09:24 AM
 
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It has been very dry and hot the past few days...
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post #17 of 32 (permalink) Old 2012-09-16, 11:22 PM
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Just lost 2 Mega bits outa the blue...they are definitaly decreasing speeds so they dont have to upgrade their networks...looks like shaw here i come...eek...i doubt most people would even notice they are getting scammed...

If i switch to shaw would i lose the emails for @mts.net and @mymts.net ?...since MTS email server is now hotmail...

Last edited by binary1010; 2012-09-16 at 11:55 PM.
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post #18 of 32 (permalink) Old 2012-09-17, 09:30 AM
 
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Call them and ask them to check your profile.

I found my speed had dropped to a lower profile a few weekends ago, called MTS at 2pm on a Sunday afternoon and they restored it to the higher one within 2 hours.
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post #19 of 32 (permalink) Old 2012-09-17, 09:33 AM
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@binary1010, you would lose access to your @mts.net and @mymts.net accounts if you discontinue MTS internet.
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post #20 of 32 (permalink) Old 2013-02-26, 09:23 PM Thread Starter
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Its me again, the person that started this thread, somehow i knew id be back. Since the service outage on saturday Feb 23 now my DL speed has dropped from a solid 5.0 mbps down to a solid 1.5 mbps. Getting really sick of this. I hope i do not have to get an upper manager on the line again to reset my profile back to get what i am paying for! So sick of this already. I cancelled my phone because i was being ripped off and went with VOIP... and ive never been happier, some day i will shake this game playing unreliable company from my life altogether.
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post #21 of 32 (permalink) Old 2013-02-26, 09:28 PM Thread Starter
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This is the lightning speed account i am paying for! If there is an MTS tech present can you please address this. DOWNLOAD 1.59 Mbps UPLOAD .43 Mbps From speedtest.net
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post #22 of 32 (permalink) Old 2013-02-27, 07:46 AM
 
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Any news? Did you call MTS? Just sounds like it needs a reset, or your router does...
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post #23 of 32 (permalink) Old 2013-02-27, 09:20 AM
 
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relying on MTS to read this forum and fix your problem I would think would be an exercise in frustration. If you are having an issue you should call MTS and let them know. I know for a fact that they keep notes on every call, so you should be able to refer to your last calls and see if they can put in a new trouble ticket.
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post #24 of 32 (permalink) Old 2013-03-01, 01:06 AM
 
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I recall hearing that on lines that have trouble maintaining a fast connection somehow, perhaps automatically, a slower profile is forced onto your connection. Once you have a slower profile you need to have someone manually force a higher profile through.
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post #25 of 32 (permalink) Old 2013-03-02, 08:10 AM
 
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No updates?
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post #26 of 32 (permalink) Old 2013-03-06, 10:29 AM
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Just an observation :
I use uTorrent a lot. I keep torrent uploads running constantly and download less frequently.
I noticed something last week. I ran a SpeedTest to test my new connection ( we moved recently ) and found the speed to be horrible. It was 0.98 Mb. I ran a few more and the speed always stayed under 3.0 Mb. I had run a SpeedTest the first day we moved in and it was around 9.0 so I was a little miffed to see the level so low.
My torrent uploads were running about 236 Kb. Out of curiousity, I stopped the uploads. Speedtest went up to 7.0 Mb. I restarted the uploads, speed dropped to 2.5, stopped them again, speed increased, restarted, speed dropped.
I've tested this a few times during the past month and always had the same results. No uploadind - up to 9.0, uploading - slooow.
Am I being penalized for sharing ? Are we being monitored so closely that our connection speeds are constantly being altered ???
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post #27 of 32 (permalink) Old 2013-03-06, 10:53 AM
 
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Might be something with your torrent software, I don't have that problem myself, and I believe (correct me if I am wrong) that MTS has already come out and said that they do not do any throttling or monitoring of traffic. Wasn't there a thread about that on here at one time?
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post #28 of 32 (permalink) Old 2013-03-06, 11:15 AM
 
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Don J,

So you are doing separate tests with, and without torrents going? If so, of course you will see differences. Torrent software, depending on settings, can saturate (max out) your connection.

The original issue hasn't been fixed since the tech left the tag saying its an inside problem?

If you are on ADSL (the one where you plug a modem into any jack, and filter all your other jacks) then they may need to update the setup. They have a procedure in place where they dedicate one jack for the modem and install a central filter, and go over it all with a fine tooth comb.

They don't throttle as far as I know. Being DSL, your upload speed is lower than download. Nature of the technology. I don't think cable internet is much different. Business internet offers symmetrical speeds but is big $.

Please don't hesitate to call MTS. It probably can't be fixed over a forum.

Thanks

(Authorized contractor for MTS, any views expressed are my own)

Authorized Service Provider (Contractor) for MTS Allstream. Any views expressed are my own.
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post #29 of 32 (permalink) Old 2013-03-06, 11:42 AM
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Don J, the solution is to limit the upload speed in uTorrent to less than the maximum upload speed (I would suggest 80%). Some Torrent clients will auto-configure the upload speed as part of the setup.

The reason to limit the upload speed is TCP/IP sends ACK packets when you are downloading. If the ACK packet can't get through fast enough because your upload stream is monopolized by the Torrent upload, then the download slows down.
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post #30 of 32 (permalink) Old 2013-03-07, 10:28 AM
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Thanks for all the input. It was just an observation, not a complaint.
As for upload speeds, the max I allow torrents is 240 Kb and according to SpeedTest I can get up to 1 Mb. I'll check the settings later today just to make sure.
I haven't reported this to MTS - I don't really consider it to be a problem.
By the way , I have UTV with Lighting.
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