Well - not a happy camper again. Wake up Saturday morning to find my internet is down. Pick up the phone and find a really bad dial tone, lots of static. No TV either. I just had AAA Alarms installed on Thursday, and the panel is giving me errors.
Call MTS - he says they'll try to fix it on their end, but I interject and say the same thing happened to me in October and it was a problem at the pole, so he books a tech for Sunday (thankfully).
Tech comes at around 11 (by the time my phone line is completely dead), fiddles around with something at the pole, and then leaves at 11:45am to get lunch. Comes back 30 minutes later, more fiddling. Then I hear my phone ring, and when I pick it up I'm greeted with a high-pitched squeal, under which I hear "Hello? Hello?". Seems like I have a bad "pairing", and they can't find any more "pairings" on the line to use... so I get a horrible phone line and no internet/TV/alarm for the next few days until they get someone out to repair the entire line.
My favourite part was when the tech said "Well, at least you have a phone line", which I had to have him repeat 3 times because I couldn't hear him clearly over the squealing.
I'm hoping to upgrade my phone to the new HSPA network early this week, so at least tethering will be less painful than it is on CDMA right now.
Last time they gave me a pro-rated credit on all services, plus $50. This time, they had better be giving me much, much more than that or I'm packing up everything and shifting elsewhere.
A pet peeve - I can't even watch the 20 hours or so of TV I have recorded on the PVR - it won't play because I guess it can't authenticate whether or not I'm still subscribed to the channels I originally recorded the shows from. What a pain!