I was with MTS up until late last year because they kept screwing up our bills. It all started in August when I signed up for internet. Instead of bundling that with phone and tv, they sent a seperate bill with a different account number. Then they fixed it and gave us a new home services account. Then they claimed they never received our first internet payment. Eventually they figured out they had the money, in our old phone account, but they couldn't figure out why the money was never moved to our new account. Eventually they sorted it all out, or so we thought. When we cancelled our service due to all these fustrations and Shaw's great offer, they screwed up again because of the cancellation date and we were charged more money in October, then in November they credited cable and phone but charged full month for internet and they charged us like $500 for unreturned set top boxes and remotes, which we had in fact returned. Called them and they confirmed they had received the hardware, yet they charged us for it. So, finally they credited us for those charges. I don't understand why they didn't confirm receipt of the returned hardware before charging us for it and why they continue to make so many mistakes and why they make things so confusing. If they hadn't given us seperate accounts for tv/phone and internet and then created a new seperate account with everything it would have probably saved a lot of headaches.
The only major problem I ever had with MTS was their billing department and also that we had to wait 7 days with no tv service for them to come and fix it back a year ago or so, which was also unacceptable. Now we moved everything - tv, internet, and phone to Shaw and everything has been good so far. Anyhow, sorry about the rant, hope its not as confusing as it seems, lol.