Allow me to explain, when we got MTS on Dec 1 we got phone, TV and internet all at once. The internet was connected like so:
STB(RG2400) -> Cat 5 -> PC
With this setup I was getting my 7Mbps/2Mbps* like I should, our SNR margin/Attenuation was excellent, says MTS. With my internet going through the RG2400 I kept getting poor latency as shown here:
*Upstream randomly and frequently dropped from 1.8Mbps to 0.9Mbps.
Notice the constant elevated ping of 25ms and the constant spikes to ridiculous levels on what I think is a backbone router, the constant higher ping of 25ms sent all pings to anything ranging from 50ms-200ms higher than Shaw, many things I could once do are now impossible.
It took 2 weeks of constant complaining to get the delinked line that I currently have as I type this. The modem is an Actiontec GT701D and with this delinked line I finally get good latency, especially through MTS's network. See below:
Based on what I see over the net with people that have any kind of STB and internet, that latency is back, the extra 20ms thrown into the MTS network, and most likely the spikes too, as those spikes disappeared soon as I got the delinked line. With the delinked line my latency is normal, but speed dropped, 7Mbps/1.8Mbps turned into 6.4Mbps/0.43Mbps, and on Dec 31 my speed dropped even more out of no where to a 3Mb profile. SNR margins and attenuation were always fine at 7Mbps down.. being 12/24 SNR and 12/7 attenuation. Upload was always at 512Kbps with the delinked line, another issue on it's own.. Jan 5 someone comes down for the famous "link check" that always results in nothing getting done, Jan 7 we get Classic TV replaced with Ultimate, i'm not convinced its going to give me my speed back without
that horrible latency.
Since internet with Ultimate TV isn't PPPoE anymore, is the internet DHCP based? Please excuse my frustration, the last 33 days have been internet torture.