Join Date: Jun 2008
Location: Pictou County, NS
If you've been a long term BellAliant customer, tell them flat out that you are looking at your costs and you "really don't want to leave just because the price is going way up". If there is a Rogers promo price in your area, tell them that. Don't bitch, don't threaten. Discuss your options. All their calls are recorded, so give them a chance to match Rogers.
If the CSR won't (or can't) give you a better deal, ask if there is someone else that might be able to. If they refuse, then thank them for their time and end the call. Call Rogers and tell them to sign you up. Schedule the install for a couple of weeks out. Once you have the date, call BA back and cancel your service as of that date. They should ask "why", to which you can then tell them. They will most likely come around.
Again though - BE NICE about it. Don't berate the CSR or the service itself. Act disappointed that you have to leave BellAliant, then praise what they've got.
I never complain AT anyone that I've ever spoken to. I will voice a concern if something's not working, but keep it light hearted so they know that I'm a patient man and will work with them if they work with me.
My 3-year, $99 promo is up in December...