My first post so first of all I'd like to say hello to all members of this community. So, here is my question I need help with.
I have have with Bell Fibe TV service for a number of years now. Last weekend we purchased a brand new Sharp LC75N8000U 4K TV. Brought it home and since I did not have a 4K receiver yet I hooked up the new TV (previously had 60 inch Sharp Aquos HD TV) to my Bose Lifestyle V25 receiver, programmed my Logitech remote for the new TV set and everything continued to work perfectly. Last Tuesday Bell installed a new 4K receiver and this is when the issue started. It took a while to get the TV to display [email protected]
feed from the receiver, but after fiddling with the HDMI ports I got it going. Shut everything off and went to work. Same evening turned the TV on and got "No Signal" message. Checked if it was on the correct HDMI (labeled [email protected]
) input which it was, but no picture. Without shutting the TV off switched the cable to the second HDMI port of the same specification, changed the input using TV remote and bingo, 4K picture is on at 3840 X 2160 resolution. Happy at that moment. Shut the TV off, turned it back on and "no signal" is back. Repeated the procedure with HDMI port switch, picture is back. Shut off the TV again, "no signal". Not happy. Set the receiver to [email protected]
and the issue is gone. As soon as I turn the TV on it displays the image. Back to 60fps, the issue is back. To make the story shorter in the past few days I tried brand new high speed HDMI cables, Bell tested another brand new 4K receiver, went through the TVs settings many times over and the issue still there. Now the dilemma is: is it a flaw with the receiver's firmware? Is the TV set defective? So, my question is, has anyone experienced this kind of issue or have any ideas/suggestions on what the cause might be? Could it be that the TV is too new on the market or it is brand incompatibility or something else? I can easily return the unit, but do I try another unit or go out and buy another brand all together.
Sorry for the long post and thanks for help in advance.