Can Bell Cancel my Rogers Cable? - Canadian TV, Computing and Home Theatre Forums

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post #1 of 15 (permalink) Old 2015-06-17, 03:52 PM Thread Starter
Join Date: Mar 2004
Location: Toronto
Posts: 15
Can Bell Cancel my Rogers Cable?

I am thinking of switching from Rogers Cable to Bell Fibe. The rep said they would handle the cancellation of my Rogers Cable account. I would love for Bell to take care of this - but was wondering if anyone else has done this and if it's reliable. I want to avoid thinking the service has been successfully cancelled when it is actually still active. They say that as long as they have my account details they have the authority to cancel on my behalf.

Thanks for any info!
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post #2 of 15 (permalink) Old 2015-06-17, 04:31 PM
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Good god with the hoops you have to jump through to talk to them and even then they will only talk to the person listed on the account I find that hard to believe the would make it easy without trying to send you through retentions.
pvj is offline  
post #3 of 15 (permalink) Old 2015-06-17, 05:45 PM
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Location: Winnipeg, MB
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I would just cancel it myself after the new TV service is installed to make sure there aren't any screw-ups. You don't have to wait 30 days anymore, so you can cancel immediately.
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post #4 of 15 (permalink) Old 2015-06-17, 06:23 PM
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I noticed Shaw Direct is doing this too... They will cancel your current provider if you switch to them. Must be a new CRTC ruling or something.

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post #5 of 15 (permalink) Old 2015-06-17, 06:52 PM
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Someone here may be confused about porting a phone number. That is definitely done by the new provider and you should not contact your existing provider regarding telephone number porting.

All other "TV" or "internet" cancellations should be done by contacting your existing provider and, as mentioned above, I doubt the existing provider would talk to anyone except the account holder.

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post #6 of 15 (permalink) Old 2015-06-17, 07:22 PM
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Shaw Direct Ontario Promo

#3 of Top Reasons to switch to Shaw Direct.

"Easy to switch
with no long-term contracts, free installation of your first receiver, and we'll even cancel your current service for you"

Shaw Direct DSR 630 HDPVR w/Ontario Life | Aquos 46" 120Hz LCD TV | Watch Me!
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post #7 of 15 (permalink) Old 2015-06-18, 10:18 AM
Join Date: Jun 2002
Location: Nova Scotia
Posts: 60
All providers for the most part now are
Now doing porting of Internet and TV services as well, essentially they will cancel the service on your behalf, I have done it myself in Atlantic Canada switching from eastlink to bell aliant fibreop, the service works until the day of the install and then it is cancelled by your new provider, I had no issues whatsoever, plus you don't need to listen to loads of retention offers from your old provider if you're not interested.
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post #8 of 15 (permalink) Old 2015-06-18, 11:05 AM
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Letting Bell Cancel your Rogers Cable/Internet/Phone is probably the least problematic way to do it. It eliminates extra delays or fees that Rogers may try to charge for cancelling and it coordinates the timing of the switch over in case there are any installation delays, etc.

The downside is that there is no overlap in services so it will not be possible to catch up on unwatched programming on a Rogers PVR. The other downside is that it also doesn't allow uninterrupted service in the event of cancellation of the new service if it proves to be unsatisfactory. I believe Bell allows a week to 10 days to cancel with no penalty, maybe longer in some areas. Planing to keep the old services for an extra week may be the best way if service interruption would be an issue.
ExDilbert is offline  
post #9 of 15 (permalink) Old 2015-06-18, 12:16 PM
Join Date: Jan 2015
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I would air on the side of caution! The first time they came out to install Fibe, for what ever reason they could not and I had to scramble like mad to stop Rogers from cancelling my service.

Second time around, I waited till Fibe was up and running before calling Rogers. They were a pita and did get charged for a month extra for notice.
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post #10 of 15 (permalink) Old 2015-06-18, 12:43 PM
Join Date: Nov 2008
Location: Toronto
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The new CRTC ruling is that no provider is to charge you an extra month for notice, that has been eliminated from happening again, you can cancel on the spot and immediately, with no cancellation fees. they did enough robbing
upsdriver is offline  
post #11 of 15 (permalink) Old 2015-06-18, 01:01 PM
Join Date: Jun 2013
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Hello smartcar8,

Other service providers are able to cancel your cable services when starting services with them. Sorry to hear you're looking at leaving us. If you need help with anything feel free to PM me.

RogersHelps is offline  
post #12 of 15 (permalink) Old 2015-06-18, 08:20 PM
Join Date: Nov 2011
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ôporting" for TV and internet services has been around for over 6 months now. I will say the process, especially with Rogers leaves a bit to be desired. I would recommend calling Rogers directly to cancel unless you're porting your home phone as well. But as RogersHelp pointed out it is possible to ôport" your TV and internet services and this is a CRTC initiative.
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post #13 of 15 (permalink) Old 2015-06-18, 09:07 PM
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Location: Whitby
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I switched TV, Phone, and Internet a few months ago from Rogers to Bell and let Bell handle the cancellation. It was very convenient actually, but I knew the Fibe install would not be an issue since I had it before.
kibosh is offline  
post #14 of 15 (permalink) Old 2015-06-21, 04:03 PM Thread Starter
Join Date: Mar 2004
Location: Toronto
Posts: 15
I ended up having Bell handle the cancellation and it worked very well. You do get a call from Rogers but it is just for verification purposes - not to try and get you to stay. I believe the CRTC has made it easier to switch by allowing providers to "port" cable and internet along with phones. That way your new provider can cancel your old services on your behalf.
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post #15 of 15 (permalink) Old 2015-06-24, 01:24 PM
Join Date: Sep 2010
Posts: 326
I didn't know that new providers could cancel internet and TV. When we switched from Bell to Start and Shaw Direct I cancelled the TV and internet and my phone number was ported. By the way, these serives are superior to Bell.
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