I am thinking of switching from Rogers Cable to Bell Fibe. The rep said they would handle the cancellation of my Rogers Cable account. I would love for Bell to take care of this - but was wondering if anyone else has done this and if it's reliable. I want to avoid thinking the service has been successfully cancelled when it is actually still active. They say that as long as they have my account details they have the authority to cancel on my behalf.
Good god with the hoops you have to jump through to talk to them and even then they will only talk to the person listed on the account I find that hard to believe the would make it easy without trying to send you through retentions.
All providers for the most part now are
Now doing porting of Internet and TV services as well, essentially they will cancel the service on your behalf, I have done it myself in Atlantic Canada switching from eastlink to bell aliant fibreop, the service works until the day of the install and then it is cancelled by your new provider, I had no issues whatsoever, plus you don't need to listen to loads of retention offers from your old provider if you're not interested.
Letting Bell Cancel your Rogers Cable/Internet/Phone is probably the least problematic way to do it. It eliminates extra delays or fees that Rogers may try to charge for cancelling and it coordinates the timing of the switch over in case there are any installation delays, etc.
The downside is that there is no overlap in services so it will not be possible to catch up on unwatched programming on a Rogers PVR. The other downside is that it also doesn't allow uninterrupted service in the event of cancellation of the new service if it proves to be unsatisfactory. I believe Bell allows a week to 10 days to cancel with no penalty, maybe longer in some areas. Planing to keep the old services for an extra week may be the best way if service interruption would be an issue.
The new CRTC ruling is that no provider is to charge you an extra month for notice, that has been eliminated from happening again, you can cancel on the spot and immediately, with no cancellation fees. they did enough robbing
ôporting" for TV and internet services has been around for over 6 months now. I will say the process, especially with Rogers leaves a bit to be desired. I would recommend calling Rogers directly to cancel unless you're porting your home phone as well. But as RogersHelp pointed out it is possible to ôport" your TV and internet services and this is a CRTC initiative.
I switched TV, Phone, and Internet a few months ago from Rogers to Bell and let Bell handle the cancellation. It was very convenient actually, but I knew the Fibe install would not be an issue since I had it before.
I ended up having Bell handle the cancellation and it worked very well. You do get a call from Rogers but it is just for verification purposes - not to try and get you to stay. I believe the CRTC has made it easier to switch by allowing providers to "port" cable and internet along with phones. That way your new provider can cancel your old services on your behalf.
I didn't know that new providers could cancel internet and TV. When we switched from Bell to Start and Shaw Direct I cancelled the TV and internet and my phone number was ported. By the way, these serives are superior to Bell.