Channels missing from on-screen guide - Canadian TV, Computing and Home Theatre Forums

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post #1 of 3 (permalink) Old 2015-06-06, 09:42 PM Thread Starter
Join Date: Aug 2006
Location: Ottawa
Posts: 380
Channels missing from on-screen guide

A relative in Montreal has Bell Fibe TV and some channels don't appear in the on-screen guide. Some are subscribed, some not. This has been an ongoing problem but became more acute when we changed their channel lineup today.

For example, the on-screen guide jumps from 332 to 390 (and from 1335-1339). So there's never program info for Silver Screen Classics (337), to which they subscribe. I'm sure most of the missing channels are ones they don't get, but this is happening even when unsubscribed channels are visible (e.g. we see FX, FXX, which aren't subscribed). Clicking "up" when scrolling through channels also seems to skip SSC, but entering "337" tunes it.

It just became more acute when they subscribed to TCM. Neither SD or HD (338, 1338) is visible in the guide, so of course you can't record it in advance. I _am_ able to see both SCC and TCM in their Bell "online PVR" and set recordings but it's awkward and not something the relative can do.

Is this a common problem? Is there a known cause and/or fix?

awebber is offline  
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post #2 of 3 (permalink) Old 2015-06-06, 10:39 PM
Join Date: Aug 2005
Location: Winnipeg, MB
Posts: 15,536
It sound like your relative has their guide customized to not display certain channels. Here's a useful thread:

It might be a good idea to display all channels to get a fresh start, then choose Subscribed Channels. They can then remove subscribed channels that they don't watch if they choose.
Dr.Dave is offline  
post #3 of 3 (permalink) Old 2015-06-07, 12:04 AM Thread Starter
Join Date: Aug 2006
Location: Ottawa
Posts: 380
Thanks, it looks like they did in fact have some channels not to show. I reselected everything and activated the "show only subscribed channels" feature. Then I went through the customization again and unchecked anything they didn't want to watch, or that was showing a "you don't get this one" in the preview box.

One thing that isn't clear, I was assuming the customization setup was ignoring the "which to show in guide and scrolling" selection. But comments in the linked thread imply it respects that selection.

Anyway, much better now, especially with TCM in their lineup.

Thanks again!
awebber is offline  

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