I agree with your statements.
My initial post yesterday was to bring to light what at best seems to be very confusing information coming from Bell itself regarding what people can expect when they use the Fibe TV app.
The issue is Bell Fibe’s website does not indicate anywhere that their app only works in Canada. Their TV ad even says you can use it to view your recordings from anywhere in the world, meaning there is no need for VPN. The way they advertise their app easily leads someone to think the app can be used for viewing both live TV and recordings from outside Canada.
We do not currently subscribe to Bell Fibe and because we travel a lot, the ability to watch live TV and recordings from abroad with the app would be a determining factor for us to become subscribers. But before doing that, we simply wanted to get a straight answer on what exactly the app would allow us to do from abroad. We are not lawyers who know the intricate details of TV broadcasting, nor should we have to as TV consumers.
So yesterday I called Bell to get that answer. I spoke to a first line agent and then a supervisor and they both confirmed to me that it is NOT
possible to view either live TV or recordings from outside Canada. We were left with the impression that their marketing was very misleading with regards to their Fibe app. Both these agents could be wrong, but the fact is we have no way of knowing if they are or not and we are trying to decide on becoming subscribers.
Dr. Dave yesterday quoted from Rogers’ website where they clearly state that their app only works from Canada. Bell does not. To me this is misleading and possibly false advertising and that is clearly not allowed.