Outage on Saturday night? - Canadian TV, Computing and Home Theatre Forums

 
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post #1 of 3 (permalink) Old 2013-10-28, 10:03 AM Thread Starter
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Join Date: Dec 2007
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Outage on Saturday night?

Did anyone else have an outage on Saturday night? My non-pvr receiver would not connect even after a reset. I then reset the modem and both the pvr and non-pvr receivers and was unable to reconnect.

Phone and internet were unaffected, and the modem indicated that both the tv and data VLANs were connected. I tried the Bell TV app on my Android tablet, also did not work.

I could not get through to the call centre - there was a message saying that the internet and voice to the call centres was experiencing issues. Even the online chat appeared unavailable. Total down time was about 2 hours.

FTR, I am in Toronto in the St. Clair/Bathurst area.
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post #2 of 3 (permalink) Old 2013-10-28, 12:08 PM
 
Join Date: Nov 2006
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Not only was I affected but when I tried resetting my PVR it fried the hard drive, I've been unable to use it since.
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post #3 of 3 (permalink) Old 2013-10-28, 01:47 PM
 
Join Date: Jul 2011
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They are in the process of rolling out software update 2.4 to the boxes, it's possible yours didn't like the update.

I've still not seen it in Montreal, but reports are seeing it in Hamilton and Toronto.
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