Fibe 10 with FibeTV base + 10 - Canadian TV, Computing and Home Theatre Forums

 
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post #1 of 4 (permalink) Old 2012-01-09, 01:48 PM Thread Starter
 
Join Date: Oct 2011
Location: Montreal
Posts: 116
Fibe 10 with FibeTV base + 10

I've been on Fibe TV since October 2011. It's great.

However, I have a nagging question. The Bell telephone sales rep sold me Fibe 10 Internet with Fibe TV. He said that the service would be Fibe TV base +10 (???) and received a confirmation email for this.

October 8, 2011 the Fibe 10 Internet and 3 STB with Fibe TV base installed. The Bell Tech said I needed to call Fibe directly for the "other" channel subscriptions. I called and the Bell rep said there is no +10 service with Fibe. I selected a service that matched closely.

However, I was promised a monthly Bell charge of $104.00 (Fibe 10, 75GB cap, home phone, Fibe TV base +10) with $94.00 for the first year. But so far, Oct 2011 ($206), Nov 2011 ($161) and Dec. 2011 ($151) nothing matches.

Should I contact Bell and "press on" to get what I should be getting?
smlunatick is offline  
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post #2 of 4 (permalink) Old 2012-01-09, 04:54 PM
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Join Date: Jan 2006
Location: GTA IV
Posts: 1,768
If you don't press on, don't expect Bell to fix the mistake for you.

It took a few months and some escalated phone calls before I had my billing worked out.

Long live the console war! Buy 'em all! Just don't give Sony any of your Personal info!
Dioneo is offline  
post #3 of 4 (permalink) Old 2012-01-10, 01:59 PM
 
Join Date: Feb 2002
Location: Toronto, Ontario, Canada
Posts: 166
I had billing issues regarding promised discounts, so make a note logging them, and make sure you call the billing department to get these fixed.

Get the name of the customer service rep (and time of phone call, and name of department, just in case you've been transferred), when you record your price quote. This will speed up billing fixes, although it may take several phone calls (as well as possibly a request to be transferred to the cancellation department, if necessary, they occasionally end up being the ones who fix billing problems)

I've got hundreds of dollars refunded over the last 10 years this way...

Thanks,
Mark Rejhon
www.marky.com/hometheater
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post #4 of 4 (permalink) Old 2012-01-10, 10:13 PM
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Join Date: Dec 2007
Posts: 8
Same here in Montreal

Took me a few months and many calls to fix all the billing mistakes they done....
plus, Bell french speaking CSRs sound like bored...amateur.....lacking courteoisie people on the phone.....no offense and racism here but they are just a bunch on badly trained people from Algeria or other african countries.....
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