Join Date: Nov 2010
Location: East York, Ontario
I had a whole fiasco about adding another box last year...
I had a basement reno at the same time Fibe TV was available in my area. I had it connected via Coax to 2 TV's elsewhere in the home, and I patched an extra ethernet cable on my own from the router to the TV in the basement which wasn't finished yet. I asked the installer if it mattered if I took the third box now, or waited to get it put in later, and he said it made no difference.
2 months later, got everything finished, new TV purchased and so I called Bell to ask where I can pick up another box, as they weren't available at FS or BB at the time.
They said that they have to do it because they have to make sure it works, I can't just "pick up" a box, and it'll be $75 for them to install. I then said there's nothing really for the guy to do, just come in and plug it in. I also have every other service of theirs (Phone, Internet, 2 cell phones) and have been a customer for 10 years, so could they waive the $75. The rep said they'd have to charge my bill first, and then I can contest it and ask for a reversal.
I didn't like the sound of that, but what choice did I have? I needed a box from them.
The guy comes, and lo and behold, he was there for all of 5 minutes, most of it spent unpackaging the receiver.
The month passed, and the $75 charge appeared. When I called, they said that they don't reverse charges like that, and that's the set price, no negotiation.
I asked for a manager, who then basically said I'm SOL, that's the set price for the service. They don't provide a discount, and it's not their problem that I had everything ready for them!
I told him about the person who told me that they COULD be reversed, and he said she was mistaken, we don't do that, they have to look into that (which I seriously doubt they have..) but in the meantime, I still have to pay regardless.
So it burns me up that now they have boxes available everywhere, and all it takes is a phone call, none of this need to install it for quality control.
And there was no talk about owning the box after 36 months... I'll have to look into that.
With Bell Fibe TV coming to Toronto and my getting so early I had figured they'd want to do everything to make their new customers happy, to increase word of mouth. Nope, they're the same old Bell.
So while I couldn't be happier with the TV service itself, which is incredible IMHO (and even my wife, extremely pessimistic at first, now raves about it), I'm still peeved about being outright lied to by their service department.