Join Date: Jan 2011
Location: Montréal (Rosemont)
Actually, no. It's been lies since day 1. I never had a pamphlet BTW, I had to go by what i saw on their web site and what they told me over the phone.
They told me I could have 3 HD STBs and watch 3 different programs no problem. When I complained after, they said "we didn't lie, you may watch 2 HD feeds, and one SD even if it's an HD STB". Easy for them to say that now (play on words), but don't you think they shoul've made that last part clearer, both on their phone conversation AND on their website. I do beleive they've updated their website since, but that's now besides the point. With Vidoétron, each TV had it's OWN PVR, and could watch it's own content without being limited by what other TVs were doing.
Yes, I admit I'm negative, I was lied to! About this, about the programming packages, about the internet plans, billing mistakes over and over, then just when I think after 6 months of calling a few times per month I may see a light at the end of the tunnel, they start making changes to my programming, refusing to grandfather what I already had! Call me negative, but I long for the days where customers weren't taken for granted/taken for idiots. It wasn't so long ago that you could sort things out and find a decent solution with a company representative.