I have the 2202's and the 2262 PVR and I dont have a problem with either of them, "Knock on Wood" with this pixelation thing it is bound to happen no matter with what boxes you have, even rogers cable we used to get pixelation all the time, so things are bound to happen whether it is with the newer boxes or older boxes, but in reality the newer boxes are so much faster when doing things like going to recordings, or switching channels, and I do like the fact that the hard drive is bigger then the older ones. I say you keep trying to get the newer boxes and in reality if your not happy, Im sure they wont complain about giving you the old ones back. I think what is happening is they dont have enough of the newer boxes to accommodate everyone that asks for them, so they are making excuses instead of being upfront about it. I had all 3 new ones when I just got my service installed last week.. don't know why they would give you the older model ones. where do you live? i am in North York, Dufferin and Lawrence don't know if they give those out to specific areas.