Join Date: Aug 2007
Location: Toronto, Canada
Lost my free PVR & STB promotion - seemed like I got screwed!
Like many of you early adopters, I got hooked in last August in the Beach with some nice promotions. FibeTV was new and only available in certain areas and being so sick of how I was treated by Rogers, I jumped at the chance to rid myself of them! At the time, there were these Bell ice cream trucks on the boardwalk selling 3yrs free PVR and STB with a new subscriptions. It seemed like a good idea at the time. But by the time I got to the installation, I was told I only had 2yrs free PVR & STB since I had to switch my cell phone over to bell as well to qualify for the 3rd year. I wasn't prepare to do that, but even though the deal soured a little, the idea of the whole home PVR was enough for me to take what they offered anyways. Even leave my great old grandfathered Bell Sympatico internet deal for the new Fibe6 internet plan with a lower cap.
Well a year later, the lost of 25Gbps bandwidth (which was used as a selling point) to be capped at 6Gbps, some PVR growing pains, lack of any real free "On Demand" programs and the initial estimate of $94/month for TV, Internet & phone ballooned to $160/month - I now discover that I no longer have my PVR & STB credits on this months bill. It seems like its been a slow simmer over the last year. I called them up and was told that I only had the free PVR & STB deal for 1 year only - since I only started 1 new subscription service with Bell. I told them that was not what I was assured of last year (but now I look back on my records and nowhere is it written down that its free for 2 years - even old bills just say PVR &STB promotion credit). After putting me on hold for 20mins to transfer to a supervisor, I was told that it was after 9pm and none were available to take my problem. So I was told that I'd have to call back. The problem is, without any written documentation, how do I explain my case? I owned my Rogers HD-PVR before hand, but have subsequently given it to my parents now. Should I call Rogers to ask what they'd give me if I switch back? I'd hate to lose the whole home PVR function when switching back to Rogers (who are just as crooked!) I just feel so taken advantage of! Argh!
It seems as though Bell and Rogers are always a frustrating headache waiting to happen! Any suggestions would be welcomed. Has anyone also experienced anything similar with their FibeTV promotion?
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