Join Date: Oct 2005
Location: Kanata, ON, Rogers Digital
My problems (you can read earlier posts) have not gone away, so I gave them one more call and declined the suggestion to reset the modem (have done this a dozen times), replace the PVR (after I had issues with my 1st and a relacement, the tech came and tried a third before finally a 4th unit gave him 4 green bars -- but I'm still getting occasional loss of signal). Their CSR and some techs don't know what a pod is or how it works. It's meant to cut down the distance between signal source and your device. Placing the pod right next to your STB is stupid -- it will give you excellent connection -- to the pod, but the pod will have just as sh*tty connection to the actual source of the signal as the STB did before the pod was introduced. I have a 2100 sq ft house and the first tech (who looked under 20) installed all 4 pods. When I removed all 4 pods my connection went from 3M to 18 in the upstairs bedroom. I have, since, tried to optimize by strategically locating the pods so that they cut the distance between transmitter and receiver in half (or as near to that as possible).
Anyhow, my 2 years is up next month, but "contract" monthly rate is up about $50 over that time. When the CSR asked what I would suggest as a resolution (since I declined a tech visit to move the modem to the main floor -- $$$, or to try a 5th STB) I said refund me my money because the service paid for was not delivered. After putting me on hold for about 20 minutes she came back to say that the department to handle something like this -- she had a name, but I don't think it was retention -- was not open on weekends, so either I call them back or they call me. So now I'm waiting for them to call. But I think I'll be finally getting away from Bell/Rogers and just going with streaming services. I've got a smart tv on the main floor, an AppleTV in the basement and a Roku stick upstairs. I'm all set.