Fibe TV (FTTN) service problems and question
I had Bell Fibe (FTTN) installed 1 May and have experienced serious problems., culminating with a complete loss of service since Friday at 9:30PM. Problems initially were pixilating and sound breakup, which became progressively worse.
We have had 3 visits by techs, and one by a lineman. It appears the current root issue is the copper connecting my home to the Fibre Node in the neighbourhood. Line crew is supposed to be working the issue today. They have ruled out Connection Hub to PVR and Receiver problems as they confirmed signal transmission problems to the Hub.
Inside techs have replaced the Connection Hub, changed the connection to the Fibre node and done 3 line speed tests and indicate it appears "acceptable", but not good. One tech left us a Record of work completed with a note “All test ok @ 37743/8124kbs”. They have talked about download speeds being potential problem and our numbers and preferred mentioned
My wife and I are rapidly approaching the end or our rope and contemplating terminating all Bell Fibe services. Before doing so I’d like to have some objective numbers to base the decision on.
What I’m looking for is line speed numbers, for a Fibe TV FTTN install, that will ensure reliable quality service. With that, if the line tests do not exceed that number I can cancel the service confident Bell is unable to provide Fibe TV service to our house and no amount of tech visits and calls to Fibe TV tech support is going to improve the situation.
Any insight that can be provided on what line speeds are required would be appreciated.
BTW: Internet speed tests with Speedtest.net consistently provide 15Mbps results. I understand that TV signals and Internet traffic have different “performance” profiles