Problems not resolved - possible HDMI patch coming?
Sorry for the lack of updates on my problems. Where we netted out is that Bell is currently not able to provide a permanent fix for me. We tried every possible cable connection, but nothing seems to matter and the audio dropouts continue.
I had a technician come to my house, check the connections and replace the PVR, but this didn't help. One of the advanced techs I talked to on the phone said they were aware of an HDMI compatibility issue that could be causing the problem. Since the problem I have happens with optical audio also, I don't think this will help me. Apparently a patch is forthcoming in the next month which should help - perhaps it will help me too.
After all the troubleshooting, the only option we had available was to just turn off the "surround sound" option for the audio settings. Obviously, this is not ideal since many of the shows I watch have 5.1 available, but I can't take advantage. I called the billing department and managed to get a one-time $30 credit for my troubles. Hardly the fix I was looking for, but it made me feel better. Maybe if enough of us do the same, they'll try harder to fix the problems.
In addition to all of this, my internet speed has now been capped at 6Mbps ALL the time now, not just when I'm watching tv. I was promised that I would have access to the whole 25Mb pipe with a 6Mb "minimum" speed if I was watching multiple HD channels. This, along with the audio problems have me considering whether I should keep the service at all.
@BarbG - My screen doesn't freeze at all thankfully. I just get very minor pixelation here and there (I think this is "normal" as I used to get it on Rogers too), and the persistent audio drops.