My FibeTV Review (Toronto)
So I finally got FIBETV installed, up and running.
Let me say this:
FIBETV blows Rogers out of the water in every way. I love this service. Here are my general impressions:
The GUI looks like it was designed in the year 2011, not 1987 like Rogers.
The menu is in HD, full screen, unlike Rogers.
The navigation is way snappier than Rogers was. I had the best Rogers could offer, the $600 500GB PVR. It is a piece of crap compared to this, laggy and unintuitive.
This just works. The user interface is intuitive, as is the button placement on the remote. This helps create a more relaxing, enjoyable, end-to-end experience.
The menu, as well as looking slick, is very intuitive to use. It's easy to locate and record shows. It's fast.
Whole Home PVR works and is amazing. I have access to all the shows I record from each terminal. I can watch anywhere, resume somewhere else.
On-Demand - the On Demand service is much more elegantly designed than on Rogers, and loads quickly. (On Rogers it was so glitchy, you could sit there waiting for ages for something to load on the crappy menu only to have the whole hardware crash and require a force reboot)
I have Facebook on this and it works well but I don't really use it. An avid Facebook user might enjoy it.
I am paying $135/mnth compared to $210/mnth with Rogers for TV and internet.
I am getting better download and upload speeds with this service than I was with Rogers' 'faster' ultra-high-speed service.
Customer service - as frustrating as my installation process was, every time I called I got a human on the line quickly, and everyone was pretty on-the-ball trying to help. Every interaction I have had with Rogers customer service was absolutely infuriating, right down to the final interaction - returning a cable box. Every single time, calling Rogers would end up making my blood boil - glitches, problems, requests not recorded or processed correctly in the file.
Rogers must be freaking out because anyone who actually sees/uses this service would never choose Rogers over it.
I've seen their ads warning that FIBE works over telephone cable. Guess what? Who gives a crap what the cable looks like - it's all about performance, reliability, and user experience. This tech is state-of-the-art compared to Rogers it is light-years ahead of what Rogers is offering.
I am very glad I made the switch.
If anyone has a question feel free to ask here, and I'll be glad to respond.