After a full week using Fibe TV.... time for my little review about the Fibe TV and Fibe 7 service.
Before i start my reivew, i can tell you that i used to work for Bell before and always had crappy service from them in the past... also used to work for Videotron and had TV and TGV Internet with them.
It was very quick and the agent gave alot of information about the service and price. For the installation (259$ - 200$ promo), i did received 2 phone calls to confirm the date and an email.
Installation was done by 2 tech who came to my appartement and did work for around 3h. they really did a great job... changing all cables (from the pole to my tv). At the end, they did setup my internet and the pvr-hd. they aslo took some time to show me the rope on the pvr-hd. and for sure they do set all your remote on the Fibe TV remote if you want.. It was excellent.
I really love the fact they gave us all the channels for the first month... The tech told me to call Fibe TV after 20 days or so, to pick my bundle... This is really a nice touch... giving you the opportunity to see and make up you mind about the channels you want and may want.
The picture quality is really amazing... at least in HD... because in SD, it's not that great. But with so many HD channels, i barely go watch the SD ones. If i compare the quality in HD... it seems a little better than Illico / Videotron.
The PVR-HD got some nice features. I had a few problems with recording but after a reset, it seems to be back on normal. You can record live, a single episode or a full season (great feature). The guide is 14 days so give you a nice feel of what'S coming up... the search engine is quick and let u search by title or even actor or director names. The guide and menu are in 16 x 9 and HD... Finally
Now Bell got the new On demand service who seems to be a nice feature too... I didnt try it yet... but i know i have the TMN, HBO and Mpix on demand with my bundle. I'll probably get the 30 channels + Movies + HD + Basic channels
The PVR-HD have a Tivo feel to it.... and with many future updates... it will be even more amzing in the future.... like sharing tv / recording on mobile and computer (Mediaroom 2.0).
Like i said before, i always had trouble with Bell customer service... they seems to never know the info or always transfert u.... the tech during the installation told me... for Fibe TV and internet never call the 310-BELL but to call the Fibe number.... So far when i needed to call them... i never had to wait on the line... they took the time to really understand the issues and took the time to solve it.... and they were very polite. I was surprise.
Of course i didnt get the bill yet... usually Bell doesnt have a nice history about billing... so we will see how it goes...
But so far, i have to say, i'm very impress with the Fibe TV service....
And u ?