Join Date: Aug 2007
Location: Toronto, Canada
My FibeTV experience (just installed and switched from Rogers HD-PVR)
After asking some questions here, I thought I'd just share my experiences so far in brief after switching from Rogers HD.
I called 2wks ago to Rogers to confirm that I could just cancel my Rogers TV at anytime without penalty - and they said yes. First mistake! They hadn't transferred me to retentions which has the whole picture. Needless to say, I had forgotten that I did indeed have a contract with Rogers - a "promotion" I had forgotten about (which didn't show up on the regular CS Rep's computer) and that I had to pay out 30days cable from when I cancel, plus $20 a month for the 4 remaining months I had left on the contract. I only found this out after I had FibeTV installed and called to cancel that day (after I had been told previously that I could cancel at anytime!). So I bit the bullet just to get rid of Rogers!
They came to install yesterday at 9am within my 8a-12p window. They were there from 9am to 4pm! They were professional, but just slow - a guy was sick and they called in some help, at one time they had 4 guys at my house. I missed the entire day of work instead of just the morning. They installed the HD-PVR in the basement (Home Theatre), the Modem in the 2nd floor workroom and a STB in the 3rd floor bedroom (SD only for now) as requested.
They demoed it to me and it looked great! The menus/UI are leaps and bounds above the Rogers HD-PVR - although I was getting 23.8Mbps when the TVs are off and I am in the Beaches area. Turned everything off to rush off to work for the end of day.
Came home and the upstairs STB was a different story - all the channels were pixellated and stuttering to the point that I couldn't watch anything. I had set the HD-PVR to record while I was away. The downstairs PVR box was fine, although I did notice a slight sound drop out every 5-10mins though which is really annoying. The PVR downstairs played the recorded material fine - but the upstairs STB couldn't stream from it either, just stuttered to the point of unwatchable. Rebooted the box, but no change. The next morning the upstairs STB could watch TV no problem, but still could not stream the PVR in the basement of recorded material, still stuttered. So now upstairs is not really watchable. I guess I'll have to call the technician again.
PQ wise, the HD stuff seemed a little bit better than Rogers. However the SD is noticeably worse than Rogers. I now believe that the Rogers HD-PVR passed the regular 480i stuff straight to my Yamaha RX-V3900 amp - and the amp did a great job upconverting. Whereas the Bell VIP1232 converts all signals including SD to 720p (or whatever I select) - when that is passed to my amp, I've set it to not process it, so what I'm seeing is what the PVR box up-converts (very jaggy!). I don't want my amp to process anything 720p or higher, but it would be nice for it to process 480i stuff, but I can't seem to set the Bell box to pass along SD broadcast un-converted.
Overall not the stellar upgrade I was hoping for. I hope to resolve the upstairs bedroom STB stuttering problem sometime soon and will update. In the meantime I've found another site with some info on my problem - apparently its not so uncommon - argh!
Panasonic PT-AE2000U|Elite Cinetension2 100"|Yamaha RX-V3900|PS3|Paradigm Monitor 7|Bose AM-10s|Polk PSW350
Last edited by hugh; 2010-09-01 at 12:40 PM.