I have noted a slowdown in my internet performance, specifically in the upstream with my BES service.
I used to test at 24mbit down, and around 10mbit up.
Today I noticed a drop in my upstream speed to approximately 4.5mbit, downstream remains at 24mbit.
I decided to reboot my VDSL2 router a few times to make sure it wasn't just a glitch, and I can verify that my stats have now changed :
VDSL2 Firmware Version 1.0.6r15eIK105012
VDSL2 Link Status UP
Downstream line rate 39552 kbps
Upstream line rate 8064 kbps
Bearer Downstream payload rate 27072 kbps
Bearer Upstream payload rate 5424 kbps
Downstream attainable payload rate 68064 kbps
Downstream attainable line rate 90224 kbps
Downstream Training Margin 27.9 dB
Downstream delay 3.8 ms
Upstream delay 1.8 ms
Tx total power -12.9 dbm
FE Tx total power 14.1 dbm
VDSL Estimated Loop Length 882 ft
G.Hs Estimated Near End Loop Length 765 ft
G.Hs Estimated Far End Loop Length 931 ft
My Upstream stats used to be approximately 10000 kbps. (vs. 5424 now)
So I called BES customer service and was informed (after being told that Bell only guarantees 3mbit/1mbit for this service) that yes, Bell had adjusted the profiles across the whole network for all customers.
I told him how completely unprofessional this change was in light of having received absolutely ZERO communication about it. I also told him that the upstream speed was one of the things I appreciated most about BES, so my enjoyment of the services were being drastically reduced.
I know that some might chime in to say that BES is a "beta" service or some other line similar, but the fact remains that we all pay real money for this service - discounted or not - and the very least we should expect is clear and timely communication about ANY changes impacting our service.
I also complained about the online portal not working, and was informed that it has been this way since Sept/Oct 2009. I told him I found this very strange as during my installation in early December, I was repeatedly told by the technician(s) about this amazing feature and how it wouldn't work until I had received my first bill. They also shared with me what speed my line was syncing at (27mbit/10mbit). I later confirmed this myself from within the modem's VDSL status section.
So - in short, my expectations have not been met as I haven't been provided with the services advertised either on their website, or by the agents selling and installing the services on my behalf.
Still - I have a slim hope that my concerns will be heard as I asked the telephone agent to please pass along my concerns to management, and he assured me that he has escalated the issue. We'll see...