I just signed up and Telus has already LOST my business - pathetic :(
So, I have been very interested in media room since Telus announced it, but it hasn't been available in my home. Last week I checked the online availability again and to my surprise it was available!
I phoned Telus right away to get the new service, and my first letdown was that it requires you have telus phone and internet. Not the end of the world, and I ask to sign up for high speed and one hd pvr. I am told the PVR can record two HD shows and one SD show at a time.
Betty (Elizabeth) was very helpful, getting me all signed up. At the end she couldn't complete the signup because of an error in their system, and told me she would personally call me back within a few days to either complete the order or cancel it because TTV might NOT be available at my house despite the website saying it is.
Good news, she calls me back and tells me we are all good to go! She verifies the time of the install with me (today, 12-2pm).
First bad news, despite being told by Betty that I can record 2 HD shows at a time, after checking out the website this morning in anticipation of getting TTV I notice that it is rebranded as Optik, and lists my house as only being capable of 1 HD show at a time, yet I have to pay as much for the service and as much for the PVR. hmmm, pathetic Telus - teach your reps properly or close your doors.
So I have already called shaw, given notice on my account, and am ready to get set up with Telus today - and despite only 1 HD recording at a time I am still committed. Then I get an automated call this morning reminding me of my appointment on thursday. Well my scheduled appointment was supposed to be for today, and I made sure I wouldn't be working.
I call Telus, and sure enough despite my original appointment being for tuesday, it changed to thursday since they took 2 days to verify that TTV was in fact available at my house. Problem is they didn't bother to tell me (boo on you Betty, for how helpful you were it is pretty pathetic that you cant properly verify an install time).
Rep today tells me that they can't install until next week since I am not available on thursday. Well I am out of town next week. So I cancelled my order, called shaw, told them they get to keep me.
Telus, your customer service is alarming, but I am glad you show your true colours right away instead of waiting to get your customers locked into a contract, so thank you for that. All you had to do was find the time to get an installer to my house today (tuesday june 8th) (or even tomorrow, as I told the rep this morning I am available all day tomorrow too) since that was the scheduled day in the first place, and you could have had a customer paying $100+ a month (I rent lots of PPV and VOD) for many years. Instead, I doubt there is any possibility of getting me as a customer now.
Anyone here that works for Telus and wants to forward this to the right people, feel free to do so.