1. I just switched from Shaw Direct (Starchoice) and I get a lot of channels that I didn't get before for $20-30 a month less (CTV Edmonton HD, Global Edmonton HD, numerous other Global/CTV/CityTV HD channels, Vibe, bpm:tv, Loud, Punch, etc) and the quicker turbo speed internet.
Tons of great features like PVR Anywhere, 115 hour capacity PVR, instant channel change, record up to 3 channels at once, 7 day+ guide, series recording, hundreds of VOD's, etc that Shaw Direct did not have.
2. I find the picture quality to be the same as Shaw Direct who is known for a high picture quality.
3. One for iptv one for telephone?? (guessing)
4. I have been with TELUS for 10+ years and think their customer support has been great including re-negotiating pricing.
Hope you make the switch and enjoy the new system.