New Customer Self Installation Problems
Here's the deal. I have never subscribed to Bell ExpressVu before and I just bought three new receivers from London Drugs. Two are the HD PVR Plus receivers and one is the basic HD receiver (6131). None of the receivers came with smart cards, I thought that they required cards? Anyway, I have my antenna pointed to 91W as I believe I should have. When I go into the installations settings in the onscreen menu and view the signal strength meter, it shows around 70-75% and that I am locked on to the satellite. I can watch the free INFO channels but I can not watch any of the channels that I have subscribed to. Whats up with that?
Do I need to call Bell and request three cards, one for each of my new receivers? I've gone through the steps and think that I have downloaded the latest software. The onscreen tv guide has populated and seems complete but I can't view anything listed? I keep getting the error that I am not a subscriber - but I am. I activated an account with Bell this afternoon. Bell's customer service says that I did something wrong but I have installed dozens of systems over the years (never Bell though).
Anyone care to offer some advice? It will be greatly appreciated!