Is there a cost associated with the Global Go app?
The Global Go app is free to download.
Can I watch Global shows without signing in with a TV provider?
Yes. Most shows are available to stream without login for the first 7 days after broadcast.
Can I watch live TV?
Yes. If you log in with your television service providers credentials. Just tap on the "Live" icon and log in. You will then be presented your closest Global channel.
Can I download shows and store them on my device?
No. You can only stream content while connected to the Internet. There is no option to save or store content locally on the device.
Can I use the Global Go app outside of Canada?
You will not be able to watch video outside Canada on this device as the content is only licensed for audiences of Canada
Is the content within the app the same as on the Global website?
You can enjoy almost all the full episodes currently residing on GlobalTV.com
. The few exceptions are determined by licensing agreements.
Does the Global Video app include advertisements?
The app includes video advertisements that may play before, during and after video playback.
Which devices does the Global Go app work on?
iPad, iPhone and iPod touch devices running iOS 5.X or newer, and Android with OS 4.0 (Ice Cream Sandwich) or greater
Why am I hearing audio only with no video imagery?
In low connectivity areas the device transfers playback to an audio-only version of the show file. If you are on a 3G network, please try connecting to a stronger WiFi connection to resume video playback. If you are connected to a WiFi network but out of range, please reorient yourself to obtain a stronger connection.
Do I have to log in every time I open the app?
No. The login will be valid with a token that will last 30 days, and will reset for another 30 days every time you open the app. So, if you log in once and come back every week to catch up on your favourite shows, you will not need to log in again.
How many people in my household can log in at the same time on devices?
We currently limit the login at five per account.
What do the locks mean?
Locks represent content that is available only to signed in users. Once logged in, all locks will become play icons, and you will have access to the full season of broadcast content for your shows.
Where can I send feedback for the Global Go app?
There is a feedback option within the Info section of menu in the Global Go app.
There is also help on how to use the app if you need it. It's nice to see that you can rewind and skip forward in the app (except live TV).