Problem with iTunes Update - Canadian TV, Computing and Home Theatre Forums
 
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post #1 of 10 (permalink) Old 2019-03-05, 10:17 AM Thread Starter
 
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Problem with iTunes Update

A couple of weeks ago I downloaded an album with iTunes and proceeded to sync it with my two iPods. I recently skimmed through my playlists on my iPod, I noticed some albums had completely disappeared and other playlists had some some of their content removed. I called Apple and even though the rep was very helpful, he couldn't understand why that happened other than the fact that my iPods were 2nd generation and the newest iPods were 6th generation. Part of the problem might also be a lot of my songs on my iPod I copied from CDs and since Apple has now joined the streaming crowd, iTunes has been adjusted not to recognize songs not downloaded from Apple. So, if anyone has iPods which haven't been synced in a long time and have music not purchased from Apple, they might be wise not to do so since the latest updates.
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post #2 of 10 (permalink) Old 2019-03-05, 02:23 PM
 
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If iTunes works in it's current version, never upgrade it. Always is a problem for me as well with losing songs for years with every update.
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post #3 of 10 (permalink) Old 2019-03-06, 12:21 PM Thread Starter
 
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Sometimes it upgrades automatically or when the OS is upgraded. I've since discovered where some of my songs disappeared to: in the cloud. But, I don't know how I could lose entire albums.The Apple rep sort of implied that since Apple brought in Apple Music, any songs I installed from CDs would "disappear".
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post #4 of 10 (permalink) Old 2019-03-06, 01:17 PM
 
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Do you have a service like "Apple Music" or "iTunes Match" enabled on your account?

There's a "Download" button (looks like the one below) that should make the song/album persist on the computer in your library.

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post #5 of 10 (permalink) Old 2019-03-06, 05:24 PM
 
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I never bought any music files from iTunes. I used to have my ripped CD albums on pc and imported to iTunes. After certain updates which I did not aware of, all my cd albums disappeared, and there is no way to put any of them back on iTunes. Fortunately I can use readle to import these CD files and keep them in readle which have a music player. So, Apple is sneaky.

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post #6 of 10 (permalink) Old 2019-03-07, 12:14 PM
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Although I have owned an iPod, I have never purchased music from iTunes before. I have transferred MP3 Music files to my iPod with the iTunes program back in the day, but I am not aware how iTunes really keeps track of the music cus I mainly use Google Play Music for my music. Google Play Music lets me upload an Album or individual songs I already owned onto the cloud on my account. From there, all my devices have access to the music files they can download them or not if I choose to do so, Does apple iTunes upload your personal music files you ripped to the cloud? if so its just a matter of re-downloading them again, no?
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post #7 of 10 (permalink) Old 2019-05-15, 10:56 AM
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Quote:
If iTunes works in it's current version, never upgrade it. Always is a problem for me as well with losing songs for years with every update.
I know this, be there, done that. My issue is with an ipad purchased in 2015. Till this moment I have not been able to upgrade the software on itunes. There is always an error. Now I can't get any new apps on my ipad. Maybe if I had been frequent with the updates I won't be stuck with 2015 iOS.
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post #8 of 10 (permalink) Old 2019-05-15, 12:25 PM
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I don't understand what you're saying here. What does not being able to update iTunes have to do with not being able to get new apps on your iPad?

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post #9 of 10 (permalink) Old 2019-05-15, 03:51 PM
 
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Location: Winnipeg
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@waterug : I think the problem is described in this long thread in Apple forum. I hope this is OK to post here. https://discussions.apple.com/thread/250269935.

This is for your albums.
Problem is iTunes lists song lengths as bad ( 789:57:13 ) on your PC so they can't be played or synced, but the files are still good. Happens on ripped or edited songs (eg Audacity, Switch Sound file converter, etc.).

On page 3 there is a link to an old iTunes version iTunes 12.9.1.4 for Windows by Steve_db.
If you install this old version and click on each of the songs with bad lengths, the length in iTunes will become correct, the songs will play and can be synced again.

At the end of the thread it sounds like the next release stops more bad lengths from being created but does not fix those that have not been fixed by the steps above.

Andy K.
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post #10 of 10 (permalink) Old Today, 03:06 AM
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Never upgrade it.
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