Review: B&H Photo Video - Page 2 - Canadian TV, Computing and Home Theatre Forums
View Poll Results: How satisfied are you with this retailer?
Extremely Satisfied 14 73.68%
Somewhat Satisfied 3 15.79%
Somewhat Dissatisfied 0 0%
Extremely Dissatisfied 2 10.53%
Voters: 19. You may not vote on this poll

Reply
 
LinkBack Thread Tools Search this Thread Display Modes

post #16 of 27 (permalink) Old 2011-06-15, 04:18 PM
 
Join Date: Aug 2005
Location: Winnipeg, Manitoba
Posts: 693
Bad business practices and questionable morals...

I have just had my first experience purchasing from B&H and what an experience. Bought $300 worth of filters, small bag & cam strap. Got an e-mail they had shipped all but the strap that was back ordered. Later got another e-mail $29.xx strap was discontinued and would I like to "substitute" something else. So I replied heck yes, sub a $19.xx strap.
So B&H CANCELLED the $29.xx strap, created a NEW ORDER for the $19.xx strap AND THEN CHARGED me the difference between the two straps in "FEES".

Unbelievable. So I paid more than 50% in "FEES" on the strap.
Outright dishonest business practice. But customer services says it is ALL OK because it was a NEW order. lol
visiter555 is offline  
Sponsored Links
Advertisement
 
post #17 of 27 (permalink) Old 2011-06-17, 01:08 PM
Rookie
 
Join Date: Oct 2008
Location: New York, NY
Posts: 11
We regret your dissatisfaction and confusion. You're not in the USA. This means that your government has various import fees, tax, duty etc which must be assigned to various products shipped to you. For some shipping methods, as a convenience to the customer B&H calculates these additional fees, collects them on the customer's behalf and remits them to your government for you.

You ordered a 29.95 strap which we learned only after we received your order was discontinued by the manufacturer. Since it was never shipped to you cross border taxes were never applied to the order. We refunded the 29.95. Unfortunately refunds take longer to appear on credit card statements than charges due to federal UCC regulations over which we have no control or influence.

Then, at your instruction we sold you a different strap, for 19.95. Since this strap was shipped, the aforementioned cross-border fees were applied. We did not charge you "the difference between the two straps in 'FEES'." We charged you for the strap and for the cross-border tax your government demands.

--
Henry Posner
B&H Photo-Video
henryp is offline  
post #18 of 27 (permalink) Old 2011-06-28, 02:06 AM
 
Join Date: Nov 2008
Location: Abbotsford, BC
Posts: 40
It's the brokerage fees that the couriers add that are the killer. That's why I only go USPS. If the package comes through the mail, there is no brokerage fee and usually no customs.
RickyCV is offline  
 
post #19 of 27 (permalink) Old 2011-06-29, 11:03 AM
Rookie
 
Join Date: Oct 2008
Location: New York, NY
Posts: 11
Quote:
It's the brokerage fees that the couriers add that are the killer.
B&H doesn't offer UPS ground as an international shipping option. With the UPS options we do offer, the customer does not incur brokerage.

--
Henry Posner
B&H Photo-Video
henryp is offline  
post #20 of 27 (permalink) Old 2011-06-29, 12:32 PM
Veteran
 
Join Date: Nov 2007
Location: Victoria, BC
Posts: 2,540
Quote:
Originally Posted by RickyCV View Post
It's the brokerage fees that the couriers add that are the killer. That's why I only go USPS. If the package comes through the mail, there is no brokerage fee and usually no customs.
Your last point about no customs is not true. Customs charges will be applied no matter who delivers it. And it has to be over a certain $$$ amount (I'm not exactly sure what that amount is but I believe it's around $40-60, somebody please chime in if I'm incorrect).

I like B&H because they calculate all charges up front rather than getting a bill upon delivery, or worse - weeks later.

Panasonic TH-42PE7U plasma, Toshiba HD-D3, PS3, Shaw DCX3400, Yamaha HTR-6160, Polk 6.1, Belkin PF30, Harmony 700
cooper83 is offline  
post #21 of 27 (permalink) Old 2011-07-06, 08:26 PM
 
Join Date: Apr 2009
Location: Ottawa
Posts: 502
Great service

Thank you B&H. Ordered a Plustek 7600i Ai scanner on the last day of the special offer (June 30). It was delivered here at my house today (July 6) with a long weekend in between on both sides of the border.

What I really appreciate about B&H is that their shipping to Canada calculates, and includes an option to pay, all border fees and taxes in advance. No surprizes when the shipping company rings the bell. It is sad that B&H is are not allowed to ship all products to Canada, but fortunately there is a plan B for that.

Cooper83 In my case the additional fees were less than $4 (over and above the HST)
RamKat is offline  
post #22 of 27 (permalink) Old 2011-11-19, 05:03 PM
 
Join Date: Apr 2005
Location: Calgary
Posts: 19
Ordered a replacement projector lamp and blower bulb for AE3000U. Good price, saved 10-15% over the price in Canada after shipping/customs etc...

Service: Really Good. I wanted to know if it was a Panasonic bulb, or aftermarket. Went into chat, and they were able to answer my question quickly.

Shipping Charges: Reasonable. Like the fact that I can see the shipping fees and customs charges up front and no brokerage fees when shipped. No surprises.

Shipping to Canada: Lightening fast, easy to track the whole way.

Packaging. Well packed and no concern of having any damage to the contents. Appropriate size boxes.

Really good online retailer.
ogradyt is offline  
post #23 of 27 (permalink) Old 2012-01-22, 11:43 PM
 
Join Date: Mar 2005
Location: Calgary, AB
Posts: 846
Purchased a couple of Canon lenses for my Rebel T3i, along with some accessories. Prices were among the best available from online retailers, and IMHO they've done an exceptional job in providing a great shipping experience for Canadian customers. My order was shipped Purolator (much cheaper than Fedex or UPS), and much faster than USPS. I knew my total costs (including shipping, taxes, etc.) to my door, before the order was placed. It arrived quickly, well packed, and exactly as described.

Kudos to B&H for the work they've done to make the international shipping process affordable, transparent, rapid, and reliable. I'll be ordering from them again.

P.S. On this particular order I saved a few hundred dollars taking advantage of Canon instant lens rebates that were only available in the U.S.
WestCDA is offline  
post #24 of 27 (permalink) Old 2012-01-27, 01:30 AM
 
Join Date: Jul 2006
Location: West K, Winnipeg
Posts: 163
Thumbs up

Bought my HDHomerun from there, works great, great price (especially with the dollar at par) shipped very fast and reasonably priced. B&H has excellent support for Canadians above and beyond what most US companies offer (which is sadly often nothing) and they even sent me a thick catalogue.. err, catalog.. afterwards. How retro is that! My only lament is that theres nothing I really need right now even though I want to buy something from them again. Ah well, maybe one day.
Reed Solomon is offline  
post #25 of 27 (permalink) Old 2012-01-27, 10:57 AM
 
Join Date: Sep 2010
Posts: 92
B&H has great service and fast shipping. Only gripe i have is for the lower priced items $20 or less they need to find a better shipping method. It really sucks when the shipping and border fees are more than the product... Other than that a great place to deal with. Even when i had a shipping issue they came good for it with no hassle
Zrock is offline  
post #26 of 27 (permalink) Old 2012-01-31, 02:14 PM
Rookie
 
Join Date: Oct 2008
Location: New York, NY
Posts: 11
Quote:
Only gripe i have is for the lower priced items $20 or less they need to find a better shipping method.
Perhaps you're not aware we implemented low-cost Purolator shipping to Canada which makes ordering many less expensive items considerably more affordable.
--
Henry Posner
B&H Photo-Video
henryp is offline  
post #27 of 27 (permalink) Old 2012-02-01, 10:48 AM
 
Join Date: Sep 2010
Posts: 92
yes im aware of the purolator shipping. It works great for larger items but when you get to the smaller items $50 or under the shipping charges do not work. Lat item i was going to order was a strap for around $30 the shipping and border fees were around $20 or so. Unfortunately i ended up finding the strap elsware for the same price but fee shipping...

I think this is a small gripe. I have always gotten great service from B&H and will still continue to use them for bigger purchases
Zrock is offline  
Reply

Tags
b&h photo video , online retailer , review

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Canadian TV, Computing and Home Theatre Forums forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in









Thread Tools Search this Thread
Show Printable Version Show Printable Version
Email this Page Email this Page
Search this Thread:

Advanced Search
Display Modes
Linear Mode Linear Mode



Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome