A number of posts have come up lately regarding various Canadian on-line retailers and I would like to to pass on the following warning.
Many on-line retailers are NOT authorized dealers for the products they are selling which means they could be selling Grey Market products.
In most instances, there is nothing wrong with Grey Market Products and often it's the exact same product you would buy through authorized dealers.
The potential problem with buying Grey market product is two-fold:
- Grey market products are NOT usually covered by Canadian warranties. This means if your expensive projector or flat panel breaks down, you will likely have to pay for repairs yourself.
- Grey market product may not have Canadian specfic documentation or be certified for use in this country. This could be a minor irritant (perhaps missing French documentation) to a major issue (may be an insurance problem in the case of damage)
The decision to buy grey market product or not is a personal one, however, you should know beforehand when buying on-line whether you are buying grey market goods or not.
My recommendation is for buyers thinking about ordering from an on-line source is to do the following before buying:
- Check to see if the on-line retailer is an authorized retailer for the manufacturer;
- Contact the manufacturer and ask them if they will service product sold by the on-line retailer;
- Get the return policy and defect policy in writing from the store for any product you are buying.
I am NOT suggesting that members should avoid buying Grey Market product!
Anyone who posts that Digital Home (or Hugh) says you shouldn't be buying Grey market product will have their posts removed and be issued an infraction.
What I am saying is to be knowledgeable about the retailer and the products they are selling so you understand the risks involved.