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View Poll Results: How satisfied are you with this retailer?
Extremely Satisfied 1 50.00%
Somewhat Satisfied 0 0%
Somewhat Dissatisfied 0 0%
Extremely Dissatisfied 1 50.00%
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post #1 of 3 (permalink) Old 2007-01-03, 07:52 AM Thread Starter
Member #1
Join Date: Dec 2001
Location: Toronto
Posts: 47,716

The purpose of this thread is for Digital Home members to review and relay their experience with SoftMagic.

This is NOT a discussion thread so please limit yourself to one post which includes your review.

We welcome the input and opinions of all members whether they are good or bad, however, please note that this thread is NOT for rants. Whether you had a good or bad experience with this vendor we want to hear about it but in an OBJECTIVE manner.

If you post a rant or childish comments like, these guys "suck" or they're all a "bunch of idiots", then your comments will be considered trolling and your post will be deleted.

When you post, please try to include the following information:
  • What product or service you purchased.
  • Approximate timeframe you ordered the product
  • What location you dealt with if it’s a company with many stores or service locations
  • Your overall level of satisfaction
  • If you had a positive experience, please explain what made it such a positive experience.
  • If you had a negative experience, please read our guidelines below.

Guidelines for Posting Negative Reviews

The truth is no retailer or service provider is perfect and occasionally even the best companies can disappoint. Our experience is that good companies have problems but they typically make every reasonable effort to resolve problems.

If you had a problem and are posting a negative review, then please note what efforts you made to resolve the problem and the feedback you received. If you think the efforts to resolve the problem were NOT reasonable then please explain why. Saying you phoned up and talked to some idiot, suggests the problem may lie with the consumer and NOT the company!

No posting URLS or Directs to Competitors will be deleted

Posts containing URL's to competitors or posts saying gee you should have shopped at this retailer will be considered spam and deleted.

We want opinions, NOT sales pitches or spam!

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post #2 of 3 (permalink) Old 2007-01-03, 09:29 AM
Join Date: Jan 2003
Location: Oakville,ON
Posts: 1,439
Bought from them a high end Sony camera some time ago.( they are an authorized Sony retailer).Price was great ( 300 $ less than sonystyle and on top of that you save 8 % PST , if shipped in Ontario). Shiping was fast 2-3 days and very reasonable price ( if I remember well Canada Post express).
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post #3 of 3 (permalink) Old 2007-01-25, 03:21 PM
Join Date: Nov 2004
Location: Waterloo ON
Posts: 292
Never again.

Ordered my Sanyo Z5 PJ from them in late Nov, 06. I asked several times, is this unit in stock? They replied yes, it will be there on Thursday (ordered noon Monday). Tues., no email with billing info but credit card charged. Wed. I call, its not shipped yet. I ask why? Its not in stock they replied. Should be here soon they replied, cancelled my order on the spot. They lie and have the nerve to charge my credit card and don't even have it in stock....big problem.
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