Review: Aden Camera - Canadian TV, Computing and Home Theatre Forums
View Poll Results: How satisfied are you with this retailer?
Extremely Satisfied 4 50.00%
Somewhat Satisfied 1 12.50%
Somewhat Dissatisfied 0 0%
Extremely Dissatisfied 3 37.50%
Voters: 8. You may not vote on this poll

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post #1 of 9 (permalink) Old 2008-10-09, 09:26 AM Thread Starter
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Join Date: Dec 2001
Location: Toronto
Posts: 47,716
Review: Aden Camera

The purpose of this thread is for Digital Home members to review and relay their experience buying consumers electronics at Aden Camera.

This thread is strictly for reviews and is not for discussion. If you have any questions about what belongs in this thread, then please this thread prior to posting.

When you post, please try to include the following information:

  • What product or service you purchased.
  • Approximate timeframe you ordered the product
  • What location you dealt with if it’s a company with many stores or service locations
  • Your overall level of satisfaction
  • If you had a positive experience, please explain what made it such a positive experience.
  • If you had a negative experience, please read our guidelines below.

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post #2 of 9 (permalink) Old 2008-10-09, 09:27 AM Thread Starter
Member #1
Join Date: Dec 2001
Location: Toronto
Posts: 47,716
Guidelines for Posting Negative Reviews

The truth is no retailer or service provider is perfect and occasionally even the best companies can disappoint. Our experience is that good companies have problems but they typically make every reasonable effort to resolve problems.

If you had a problem and are posting a negative review, then please note what efforts you made to resolve the problem and the feedback you received. If you think the efforts to resolve the problem were NOT reasonable then please explain why. Saying you phoned up and talked to some idiot, suggests the problem may lie with the consumer and NOT the company!

No posting URLS or Directs to Competitors will be deleted

Posts containing URL's to competitors or posts saying gee you should have shopped at this retailer will be considered spam and deleted.

We want opinions, NOT sales pitches or spam!

hugh is offline  
post #3 of 9 (permalink) Old 2009-07-07, 11:29 PM
Join Date: Jul 2009
Posts: 1
Thumbs up Aden Camera is overcoming the negative web comments

My experience with Aden Camera was very positive. I bought a Canon EOS 50D online. I then called them to ask about shipping dates. They were very helpful and because I lived only 1 hour away from their Pacific Mall store, they sent the camera there the next day for me so I could instead pick it up. Danny was very helpful and showed me some of the more abstract functions of the camera I might have trouble with.

They did not oversell me and even offered to knock 20% off the price of a filter I wanted without me even asking. When I commented on some of the negative feedback found on the web about them, he told me they have all different staff now and new owners who are really trying to overcome the negative comments.

And just so you know... they were definitly the cheapest price on the web. They were over $90 less than a leading online camera store from London Ontario. The London website would not even match Aden Camera's prices.


Thanks Danny for the great service.
ghorning is offline  
post #4 of 9 (permalink) Old 2009-07-08, 10:03 PM
Join Date: Jun 2002
Location: in my home theatre
Posts: 3,572
I've bought a couple of items that turned out to be grey-market. No more Aden for me.

THX, ISF, Control4 Certified Professional; CEDIA Certified Instructor; CEDIA Certified Designer
David Susilo is offline  
post #5 of 9 (permalink) Old 2009-07-08, 10:38 PM
Join Date: Apr 2008
Location: Pickering, Ont.
Posts: 1,418
Aden...Pacific Mall...grey market...these things all belong together.

If things have really changed so totally, why not change the business name?

[For those too young to remember, Aden (the country) was perhaps the original place to buy cheap *genuine* goods. The last time I was there, just before it ceased to exist, people were shooting at us LOL. You want cheap, you take some risks... ]
cfraser is offline  
post #6 of 9 (permalink) Old 2009-07-20, 07:30 PM
Join Date: Jan 2007
Location: Toronto Rogers
Posts: 42
Originally Posted by David Susilo View Post
I've bought a couple of items that turned out to be grey-market. No more Aden for me.
Grey market items, wow, really? I've only bought a lens filter from them once, but while I was there I asked to see a few different point and shoot cameras (Canon and Panasonic) I was interested in buying. They didn't seem to be grey market, but then I didn't look at the boxes. However, I do remeber checking to see that they were an authorized dealer for both Canon and Pana.

They were not very enthusiastic, but I accepted that as being the typical attitude from Hong Kong. So I actually ended up buying the camera from one of their competitors in Richmond Hill (also from Hong Kong I think, but at least friendlier).
Bowenjau is offline  
post #7 of 9 (permalink) Old 2009-07-20, 07:35 PM
Join Date: Jun 2002
Location: in my home theatre
Posts: 3,572
Apparently the mixed in their stock between grey and fully-legit units. I've bought more than just two items from them but two of them turned out to be grey market when I brought them in for service (both of them happen to be Nikon point and shoot I bought for my parents several years ago). The other items I bought from them (another Nikon point and shoot and a couple of Canon point and shoots) are legit.

Again, this is during the APS film era. Maybe they've changed their practice for the better.

THX, ISF, Control4 Certified Professional; CEDIA Certified Instructor; CEDIA Certified Designer
David Susilo is offline  
post #8 of 9 (permalink) Old 2009-08-03, 03:04 PM
Join Date: Nov 2003
Location: Toronto
Posts: 207
I'd be very surprised if anything they carry is grey market. I bought a Canon 40D last summer from Eddie--excellent prices and knowledge--which also had all the official Canon rebates attached.

All research I've done says they are legit dealer for their lines.
Sugith is offline  
post #9 of 9 (permalink) Old 2012-01-03, 08:03 PM
Join Date: Jan 2012
Posts: 2
Aden Camera Review

I ordered a D7000 on line December 24 2011.

Camera was delivered to my home Wednesday 28. Considering that Christmas was in between I think this is excellent service.

Following this post I looked at what I received to ensure NOT gray market.

All documentation is in English and French. Warranty card stamped importer is Nikon Canada.

Large round black, red and gold embossed sticker on the camera box printed with Nikon Canada waraanty 2 years in English and French.

All is good

Last edited by andylope; 2012-01-03 at 08:19 PM. Reason: Added grey market comment
andylope is offline  

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