Wow, lots of bad reviews of Tru Tone. So, I guess I will put mine up. It appears the old adage is true. Happy people don't write as much as angry people.
First, I dealt with Phil at the Mississauga location. I told him upfront I was interested in the demo speakers. He didn't care. True professional from start to finish. He had me sit down, and listen to the demo speakers. He never once tried to sell me on anything else. Asked me a pile of questions in relation to what they would be used for etc. Gave great set-up advice, never once made me feel second rate because I was buying demo. I mentioned I was going to have to save up to buy a centre for this set-up. Phil went looking, came back and said I can have a demo centre if I wanted it. Gave me an amazing price on that too! This was back in April. When paying for my purchase, phil gave me another sales rep information to contact if I had any questions, as he was off for a month to get married! That is service.
I recently emailed Phil about some other demo speakers. He did his best to find them, but someone had already sold them. However, over email, put together a price for some brand new speakers for me. It was an amazing price, I just could not afford it at this point!!
The other location never answered any of my emails when I was first looking. So, I have to say, if you need anything, goto the Mississauga location. Ask for Phil! I could never be happier, and the email correspondence he provided was top notch! When it comes time to buy my 58"V10 panny TV, Phil is going to be the guy I go to. I should point out, it is an hour drive for me. So, it takes some pretty impressive service to get me to drive an hour one way!