Review: Trutone Electronics - Page 2 - Canadian TV, Computing and Home Theatre Forums
View Poll Results: How satisfied are you with this retailer?
Extremely Satisfied 12 42.86%
Somewhat Satisfied 2 7.14%
Somewhat Dissatisfied 5 17.86%
Extremely Dissatisfied 9 32.14%
Voters: 28. You may not vote on this poll

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post #16 of 23 (permalink) Old 2008-05-21, 11:29 AM
Join Date: Sep 2002
Posts: 423
d2e8b8 says it all for me.

Additionally though...
You get the feeling that they size up people coming in and if they think you are not the buying type, they could care less.

Last edited by Sam; 2008-05-21 at 12:25 PM. Reason: wrong spelling
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post #17 of 23 (permalink) Old 2008-05-30, 01:21 PM Thread Starter
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Location: Toronto
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deleted some posts.

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post #18 of 23 (permalink) Old 2009-09-05, 01:30 PM
Join Date: Dec 2006
Posts: 462
Wow, lots of bad reviews of Tru Tone. So, I guess I will put mine up. It appears the old adage is true. Happy people don't write as much as angry people.

First, I dealt with Phil at the Mississauga location. I told him upfront I was interested in the demo speakers. He didn't care. True professional from start to finish. He had me sit down, and listen to the demo speakers. He never once tried to sell me on anything else. Asked me a pile of questions in relation to what they would be used for etc. Gave great set-up advice, never once made me feel second rate because I was buying demo. I mentioned I was going to have to save up to buy a centre for this set-up. Phil went looking, came back and said I can have a demo centre if I wanted it. Gave me an amazing price on that too! This was back in April. When paying for my purchase, phil gave me another sales rep information to contact if I had any questions, as he was off for a month to get married! That is service.

I recently emailed Phil about some other demo speakers. He did his best to find them, but someone had already sold them. However, over email, put together a price for some brand new speakers for me. It was an amazing price, I just could not afford it at this point!!

The other location never answered any of my emails when I was first looking. So, I have to say, if you need anything, goto the Mississauga location. Ask for Phil! I could never be happier, and the email correspondence he provided was top notch! When it comes time to buy my 58"V10 panny TV, Phil is going to be the guy I go to. I should point out, it is an hour drive for me. So, it takes some pretty impressive service to get me to drive an hour one way!
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post #19 of 23 (permalink) Old 2009-11-30, 02:11 PM
Join Date: Nov 2009
Posts: 1
TruTone Etobicoke

We have been TruTone customers for a couple of years now. We started off with the Etobicoke store because it was on the drive home. We even bought a receiver and LCD TV from their location. Unfortunately, I had the displeasure of dealing with Paul C. He was patronizing and had horrible customer service skills. We had customized installation planned, but due to Paul's attitude and lack of callbacks, we hired an outside contractor. At the time Paul was the manager at the Etobicoke location. I called the Mississauga store and spoke to Paul's boss. (I think his name might have been Paul too) He apologized profusely. He even offered me an additional discount off of a future purchase. So, I remain a TruTone customer.. that is at the Mississauga store.
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post #20 of 23 (permalink) Old 2010-07-23, 04:53 PM
Join Date: Jan 2004
Location: Milton, Ontario
Posts: 614
Walked in during their 42nd anniversary sale in Mississauga. Wasn't expecting to buy anything and just say "Hi" to the guys. Walked out with an ARCAM DV 137 at an INCREDIBLY INSANE price. Lots of other great deals there.
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post #21 of 23 (permalink) Old 2012-01-31, 01:47 PM
Join Date: Aug 2002
Location: Toronto
Posts: 218
I just purchased a Panasonic TC-P60GT30 60" plasma TV and a stand from Trutone in Mississauga. They were fantastic to deal with by phone, in person and for the delivery/set-up. They were super-accommodating and followed through on every promise made. I would not hesitate to recommend them and they will be my first stop for any new home theatre equipment that I need.

my thoughts on music - mostly indie and alternative
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post #22 of 23 (permalink) Old 2015-04-30, 02:58 PM
Join Date: Jul 2011
Posts: 65
I have been a patron of TruTone in Mississauga for about 20 years and have come to know the owner and many of the staff who have graced their store over the years and have never had a bad personal experience to date.
The odd product has failed to meet my expectations, but the staff of TruTone have always made it right.
I have purchased everything from DVD players and VCRs to my first HD Big Screen to my most recent 65" Samsung UN65HD8550...always at a mutually satisfying price.
Kudos to Bob and his staff of professional sales people on 20 years of great service.
And to those who have had less than stellar experiences engaging with one sales person, may I suggest talking with another sales we are all individuals with different expectations of the client relationship, there are differing approaches offered by different sales people
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post #23 of 23 (permalink) Old 2015-11-01, 01:11 PM
Join Date: Nov 2015
Posts: 1
How is the return policy there? I've recently purchased a turntable that I'm not happy with at all, and I'm just wondering how much of an issue it will be to receive a full refund.
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