The issue with the 630 being direct to wall is that is oddly does fix a lot of issues. I have no idea why, but I believe it's something to do with the voltage regulation that's based inside the receiver itself. I'm not very versed in receiver technology, other than the basic guts and workings.
It's really unfortunate that the receiver died. If it was killed by such a small change, you definitely got a bad one.
There's a lot of support that has been set back due to the flooding out West. You'll notice a lot of the same employees are there for hours on end after their shifts - Shaw's trying hard to keep wait times down, which means long hours and the same support technicians.
I do feel bad for you. Hopefully everything works well!
Last edited by 57; 2013-06-25 at 02:42 PM.