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post #15 of (permalink) Old 2013-06-08, 03:53 PM
Join Date: Oct 2003
Location: Elliot Lake, ON: Shaw Direct HD-DSR605, Toshiba 34HF83, Yamaha DVD S1500 NTSC-PAL Region Free
Posts: 284
Well gzink,

I've never worked in a call centre or in customer service - I knew my limitations - and at 72 I'm happily retired from the GTA rat race!

But the problem we face nowadays is not always just lack of CS reps ability to communicate verbally in English.

They just have very little knowledge of the business or products they are representing. All too often people are parachuted into jobs such as CS at Shaw with minimal training or understanding of what they need to do or be able to handle.

It's a no-win situation for everyone; irate customers, frustrated employess and then corporate management who have no idea why customers are mad at them!
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