By the way, according to the rules on the FutureShop website, the reservation is for 24 hours only.
Well then the manager lied to me because he was very clear that the reservation was two days. The manager also noted that he was happy that it was two days because previously it was three. I didn't make up what he told me. It's really sad that the Futureshop manager didn't even know his own companies rules!
When I look at the rules I get:
And when I looked I found
At certain times, and for certain products, Reserve and Pick Up may be unavailable to allow all customers in-store and online equal access to:
Specific sale items (e.g. Boxing day/Week sale items)
Limited quantity/hot items
The flyer is clear that this is a "limited quantity item" so why were reservations even allowed since it violates their own rules?
It seems that Futureshop abides by the rules that suit them that day. It seems that Some days there are no reservations for "limited quantity" items and other days there is reservations for limited quantity items. My guess is that the decision to allow reservations or not depends on the amount of product that can be used for upselling.
ie./ Sometimes there are no reservations, Sometimes the reservations are for 24 hours and other times (if the manager decides) its two days. FWIW, I expect companies to apply their rules consistently so as a consumer I know what to expect.
While some may call it "upsizing" or marketing, to me, its bait and switch when the rules change all the time to benefit the store and not the customers.
FWIW, I'm a fan of the online reservation system
I dont' have a problem with the system if its fair. I just think that sales should be on a first come first serve basis. As I noted, if you paid a non-refundable deposit then go ahead.
The Futureshop way is like the people who run down to the pool in the morning, put a towel on the best chaise lounge and then come back five hours later and demand that they should have that chaise. For me, you should pay for the priviledge or have it first come first serve.
FWIW, If people are happy shopping at Best Buy (aka Futureshop) and are willing to log on to their website at 12:01 am on Friday morning to get the latest special then more power to you. I just prefer to deal with a company that has integrity and can commit to its own rules.
Signing off and Cheers!