Its me again, the person that started this thread, somehow i knew id be back. Since the service outage on saturday Feb 23 now my DL speed has dropped from a solid 5.0 mbps down to a solid 1.5 mbps. Getting really sick of this. I hope i do not have to get an upper manager on the line again to reset my profile back to get what i am paying for! So sick of this already. I cancelled my phone because i was being ripped off and went with VOIP... and ive never been happier, some day i will shake this game playing unreliable company from my life altogether.