Bad service at Audiotronic
DO NOT BUY FROM AUDIOTRONIC INNIS ROAD, OTTAWA, ONTARIO.
Why? I purchased some home theatre audio equipment on the advice on the salesman that was on duty. ( Klipsch F1, RC 10, RS52, and RW12D )The salesman was given specific requirements for my needs, dedicated theater room 14x25.
The transaction went smoothly. 3 months later, after the home theatre is almost ready, the audio equipment is researched just a bit further to realize that I was sold the wrong product.
Afterspeaking with a different AUDIOTRONIC salesman, I was advised that I had purchased the wrong equipment and that I should be purchasing a more expensive type of speakers.The salesman was advised that I purchased the wrong speakers base on the advice of their own salesman. I asked if they would simply exchanged the wrong product, which was still in it's own sealed box, never openned in exchange for the more pricy speakers.
The salesman returns and gives me a web site where I could try and sell the equipment that they sold me and try a recoup my money. I even asked if they would take the entire package in exchange for a higher quality package worth a few more $$ ( Paradigm speakers )...again declined.
I called their head office to seek some advice from customer service and was told that it was my fault for buying the wrong product and further more, the fact that I dumped almost 7000.00$ in electronics in their store had no bearing on the situation.
I will agree that 3 months is a stretch to wait to have an item returned to the store, but under these circumstances it is my opinion that AUDIOTRONIC has completely failled me has a new client.
Finally, I was told by the salesman that it was my fault for talking to the wrong salesman because that salesman was not the one in charge on the audio department. I asked him if I should go around asking for resumes when speaking to one of their salesmans for advice and " was politely told to shut up "
Anyhow, I am selling all my equipment that I purchased from AUDIOTRONIC and will be seeking another store that can provide reliable service.
Beware of this store, this is the first time in almost 20 years of buying any type of product that I have been treated this way.