Here is my story... We wanted to get a HDTV, and shopped around, and found Leon's price was the same as BB/FS, and the salesman seemed more honest than the others (long story about the other guys "misleading/lying" about interest on the financing...).
So we decide to go with a 44" DLP, as the panels were out of our price range, and spent close to $3000 for the tv and stand. We were talked into the extended warranty, against a good friends advice who was there for the sale and to help me bring the TV home that day.
I brought it home, plugged it in, and was happy with my first HDTV.
I believe it was the next day, when the wife noticed a black dot, and that the light on the screen wasn't even. I called in, and told them that I wanted to return the tv, as it was defective out of the box. They told me they would send out a service tech, which I refused, as I wanted a new tv. They agreed, but said I would have to drop the old tv off, and pick the new one up, which was a bit of a hassle, as I had to get my pickup truck friend to help again...
The tv was great for the next year or so, and then the bulb went, which was covered under warranty. I was a little disappointed in how long it took for the repair guy to show up, for what was a 1 minute repair.... A few months later, the same symptoms of the original tv started appearing again. The dot, dimming/distorted color/light....then nothing... I called in, and they said a repair tech would call me in 24-48 hours...I don't think it should take up to 2 days, just to call to book an appointment, but.... The tech calls, and we book an appointment for later in the week, the earliest possible. He shows up, pokes around, and tells my wife the light engine is dead. The part will have to be ordered...
We call in a few weeks later, asking what the status is, and they say they have no record of a tech visiting, yada, yada, yada. I am upset, and go over to Leon's, and complain that the service company they are using, is not up to scratch, and something needs to be done. They make a few calls, and convince the company to come out next week. They show up, finally to fix the tv, at my home, which is nice, and worth paying for! But, he asks me to help him carry the tv down the stairs, and into his van!? I do it, as by this time, I am going crazy watching tv on a 19" CRT. I go into Leon's again, and they are sympathetic to my pleas, and insist on pushing to get the tv fixed ASAP, AND, to send 2 techs to carry it up the stairs and set it back up.
Fast forward another 6 months, and the bulb goes, again.... It was a new company (as I said I didn't want the same company as last time) and I was pleasantly surprised to speak with the tech the same day, and booked an appointment the following day. He was running late, and called to say he would be there in an hour. He came, as promised, and took out the bulb, and realized he had the wrong one to replace it. He apologized, but to be honest, I was so happy with his promptness, and communication with me, that I said it wasn't a big deal, and he said he would come back tomorrow, which he did.
All in all, I wish we would have waited another year or two to make our purchase, as prices dropped substantially, but what can you do... The salesmen were pretty good, it didn't seem like they were trying to BS me with the technology or the financing, unlike the big box electronic stores. Their warranty plan has been well worth the price, and I am hoping if another bulb goes, I can take advantage of their "lemon protection plan" which states they will replace the tv with a new one, if the same part fails 3 times! I was a pretty disappointed with them after the 1st two service calls, but I think it was the poor service from their warranty company that made me angry with Leon's, but they wisely found a more reliable company.
I'm gonna have to give them an above average rating, as they might not be the absolute cheapest, but they have been there to listen to me rant when the tv has issues. Not quite as warm and fuzzy as Danster's experience, but better than what I have seen at other retailers!