Review: Sears - Page 3 - Canadian TV, Computing and Home Theatre Forums
View Poll Results: How satisfied are you with this retailer?
Extremely Satisfied 8 19.51%
Somewhat Satisfied 13 31.71%
Somewhat Dissatisfied 5 12.20%
Extremely Dissatisfied 15 36.59%
Voters: 41. You may not vote on this poll

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post #31 of 37 (permalink) Old 2014-12-21, 04:54 PM
Join Date: Jun 2011
Posts: 1,113
Originally Posted by JamesK View Post
Extended warranties are generally a bad deal. Sears used to be a good place to shop.
I bought an extended warranty from Sears on my $2000 GE range.

The numbers around the dials wore off with regular use and cleaning (the control panel is at the front on the slide-in range). The part was $350, but covered under the $250 extended warranty after 4 years.

I generally don't buy extended warranties but in this case it paid off.
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post #32 of 37 (permalink) Old 2014-12-21, 05:15 PM
Join Date: May 2009
Location: Mississauga
Posts: 8,039
So, they had your $250 for 4 years. Lessee now... 350 - (250 + interest) would be less than $100. How long will that new panel last and will the extended warranty still be in force?

The biggest joke was when I bought a CO & smoke detector from Home Depot last spring. They offered a 9 year "extended" warranty on something that already came with a 10 year warranty!

I haven't lost my mind. It's around here...somewhere...
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post #33 of 37 (permalink) Old 2015-03-13, 02:48 PM
Join Date: Jul 2009
Posts: 17
I've been chasing Sears Canada since November trying to get a replacement part for a vacuum that was purchased in August. They have cancelled my order for no reason and have given me numerous shipping dates and have shown a level of incompetence that was incomprehensible to me until now. Everyone that I talk to is extremely sorry for all of my issues and continues to do nothing about actually solving the problem. I will never buy anything from Sears Canada ever again.
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post #34 of 37 (permalink) Old 2015-04-08, 12:37 AM
Join Date: Nov 2005
Location: Toronto, ON
Posts: 347
I've always had pretty good luck with Sears. I've bought two kitchen's worth of appliances in the last eight years and only one minor problem with a dishwasher, which Sears service took care of pain-free. I always wait for sales and I think I did well for value.

I recently ordered some bedding online and it arrived on time and as advertised.

I also buy the occasional clothing item there and have never had a problem.

A few observations:

- A couple of posts in this thread mention Sears' practice of artificially inflating prices so they can discount them for "sales". Unethical? Certainly, but hardly unique to Sears. I worked for Macy's in New York years ago and I remember price change instructions coming in to mark up merchandise by 100 percent the day before a 50 percent off sale.

- Sears Canada is still far and away better than Sears US. It's a shame the latter is sucking the life out of the former to stay afloat.

- Sears is the only middle class game in town now and they're dopes for not taking better advantage of that. Walmart: no thanks. Hudson's Bay: only when there's a major sale.

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post #35 of 37 (permalink) Old 2015-04-08, 03:10 AM
Join Date: Jan 2009
Location: Kitchener, ON
Posts: 5,036
Last May (2014), I ordered a part for a gas weed eater from Sears. They called me today, nearly a year later, to indicate the part had arrived for pickup at their parts depot. Insane delay. I'm definitely not happy.

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post #36 of 37 (permalink) Old 2015-04-14, 06:00 PM
Join Date: Jul 2009
Posts: 17
A previous poster says that Sears is good for bedding and clothing and I will certainly not disagree. My problem is with anything that may require after the sale service. I continue to get excuses and the runaround from Sears Canada service in regards to a simple replacement part for a canister vacuum that is covered under a five year warranty and broke less than three months after purchase. I'm starting to believe that I won't receive the part during the warranty period and will finally be told that the warranty is over and they can't help me out. I will never buy anything that might require me to need after sale support from Sears Canada again.
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post #37 of 37 (permalink) Old 2015-04-14, 09:28 PM
Join Date: May 2009
Posts: 62
Last year, against my better judgement we purchased a Natuzzi sofa/love seat and sure enough, after a few months it began to sag. Exchanged it for a Marano couch set without any problem and are now completely happy.

Also, purchased a Beautyrest mattress last week and found it too firm for our liking so exchanged it for the plush model without any problem. Very pleased with far.
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