I was just getting into home theatre back around 2000. I found a center channel at an AVU on clearance, but the tweeter looked pushed in. The sales manager, a guy named Chris, told me this was only a dust cap (the Paradigm cc350) and it would not matter to the sound, so I took it home.
A few months later, while listening to a certain passage, I discover that the tweeter seems to be not dispersing evenly across its supposed axis. I again phone Chris, who assures me it's fine. I phone Paradigm, and talk to a rep there, giving him the model and he assured me the tweeter needs to be replaced, and it should be under warranty since the dealer sold it to me like that.
I took it in, and before I could explain, Chris again tells me it's okay. I informed him that Paradigm says otherwise, which is when he finally stopped his line. They removed the tweeter and had a replacement in about 3 weeks, and all was well.
I never felt the same about the store after that, and after a receiver purchase there was not satisfactory, I quit shopping at that location. Since then, I've purchased 2 projectors, 2 receivers, 4 sets of speakers and a sub and various dvd players and accessories(also $1500 in car audio). I have never darkened their doorway, and happily drive 20 minutes to get to the next Paradigm dealer, also an AVU.
I don't have a problem with the store, but I do with this one salesman. I'll never give him another chance.