I'm surprised I haven't posted in this thread already.
I have had nothing but good experiences with Visions. Although I will continue to price compare, I will be surprised if I buy elsewhere for the foreseeable future.
I drove past the Vancouver store on Marine Dr for years thinking that I would never go in there. It really is a shady looking store. In 2005 when I was shopping for the new Sony SXRD I researched hard. It was a $5000 purchase for a TV and I was determined to get my best value. After several months I ended up buying it at that store.
Although I rarely buy extended warranties, I was hesitant about the new LCOS technology and bought the extended warranty to take our coverage to five years for $549. Although that model had a long history of problems, Sony stood behind it (with some incentive from a US class action suit), so I never had to use the extended warranty.
So, five years later, I tried to get the store credit for the unused warranty. I expected all sorts of problems. There was not the tiniest difficulty. I scanned and emailed my documents and within a month had the $549 store credit.
We had moved to Vancouver Island where there was no Visions store, so I was going to have to use the credit when I would be in Vancouver for other reasons. But then Visions opened a store in the Victoria area. There was no problem transferring the credit to the new store.
The following November (2011) I took the credit in, expecting problems using it on a sale item. There was not the tiniest problem using the $549 credit. I walked out with a Samsung PN51D550 that was on sale. I can't recall the price, but a friend who installs plasma screens for a living said it was below the price that he could get as a dealer.
Black Friday 2011 came. Visions dropped the price to something like $698 for a couple of days. I applied for a refund based on their 30 days price protection. There was not the tiniest problem. So, based on the extended warranty, we got the PN51D550 for something like $150 plus taxes.
I did have problems with the TV after the Visions 30 exchange period so I had to deal with Samsung on that. It was a bit awkward, but that had nothing to do with Visions.
Last week we went back to Visions and bought a Samsung PN51E530. Of course, I bought the seven year extended warranty for $150. Barring some problem with either TV, I expect to be using those two store credits as well at Visions, although I am half-hoping to be able to try out their replacement policy one either TV after a few years.
BTW, we are heading back to Visions to buy a Panasonic SCHTB450 sound bar today for $198. The same sound bar at Future Shop is on sale for $298.