Review: Costco - Canadian TV, Computing and Home Theatre Forums
View Poll Results: How satisfied are you with this retailer?
Extremely Satisfied 191 78.93%
Somewhat Satisfied 33 13.64%
Somewhat Dissatisfied 8 3.31%
Extremely Dissatisfied 10 4.13%
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post #1 of 33 (permalink) Old 2007-01-04, 11:17 AM Thread Starter
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Join Date: Dec 2001
Location: Toronto
Posts: 47,716
Review: Costco

The purpose of this thread is for Digital Home members to review and relay their experience with Costco and

This is NOT a discussion thread so please limit yourself to one post which includes your review.

We welcome the input and opinions of all members whether they are good or bad, however, please note that this thread is NOT for rants. Whether you had a good or bad experience with this vendor we want to hear about it but in an OBJECTIVE manner.

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  • If you had a positive experience, please explain what made it such a positive experience.
  • If you had a negative experience, please read our guidelines below.

Guidelines for Posting Negative Reviews

The truth is no retailer or service provider is perfect and occasionally even the best companies can disappoint. Our experience is that good companies have problems but they typically make every reasonable effort to resolve problems.

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post #2 of 33 (permalink) Old 2007-01-04, 02:38 PM
Join Date: Apr 2002
Location: The Scarb
Posts: 2,782
Ordered some jewelery from during the Christmas rush. They promised it would be sent out within 5-10 business days, it was sent out in 3. I was emailed when it left the store and was given a tracking number. It arrived a couple days later as it was coming from the states.

I was worried UPS would hit me with some sort of "brokerage fee" so I called Costco to confirm. They were helpfull and pleasent and told me there were no extra fees, only what you saw on the web site.

I'd buy from them again.

Only drawback is you have to be a paying member of Costco.
sleemo is offline  
post #3 of 33 (permalink) Old 2007-01-04, 11:32 PM
Join Date: Dec 2005
Location: Chicago, IL
Posts: 424
I've been using Costco for a long time now, and more recently with myself as the paying member. I've been very happy with the prices, however, the availability of products is the problem. What they get into stock is hit or miss, but usually they've got a good enough mix that it keeps me happy. I probably do 90% of my grocery shopping there, and often pick up other things as the prices shift over the year.

The membership fee doesn't bother me too much, it usually pays for itself after just a few trips (or even one trip depending on what you buy!). I think now that costco is available to everyone people should go in and check it out. Just not when I'm there so it's not so packed, hah!

LG 55LH90, Panasonic SA-XR50, Toshiba HD-A2, Athena Micra 6, Harmony 880, Nintendo Wii, PS3, Boxee via MacBook
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post #4 of 33 (permalink) Old 2007-01-04, 11:51 PM
Join Date: May 2002
Location: A charted un-desert isle
Posts: 2,465
Costco - simply the best electronics retailer you could ask for.....well, except for their limited selection. But if they have what you want, there's no place better.
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post #5 of 33 (permalink) Old 2007-01-05, 10:25 AM
Join Date: Feb 2005
Posts: 10
The shipping is Xfast and they 100% guarantee your satisfaction with no ?s of any type. Like above noted the fee covers it self very fast.
For me the biggest thing is to know that could be returned/ exchanged at any time.
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post #6 of 33 (permalink) Old 2007-01-05, 11:27 AM
Join Date: Jul 2006
Location: Burlington Ontario
Posts: 698
Even though there are only the two of us, I find that being a Costco member has its rewards. It is not a drawback for us as was stated by an above poster. Being able to buy at Costco is not without its shortcomings however. Selection in not overly impressive in electronics or even in groceries. Over the years I have come to the conclusion that you can get a certain product twice but seldom three times. The buyers are after the best wholesale price naturally and will drop product lines if the supplier will not bend. (sound like WalMart?). Not the place to shop if you are only after one or two items. Checkout lineups are long but cashiers are always friendly, never had a bad experience when time to pay. sailmaker
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post #7 of 33 (permalink) Old 2007-01-12, 03:55 PM
Join Date: May 2006
Location: North Vancouver
Posts: 98
Thumbs up Very positive

I'll echo most of the things that the other posters have mentioned.

- Good prices (although not always the lowest)
- Fantastic return policy
- Limited selection

I recently bought my Dell TV through and paid $50 more than on the Dell website, but for me, that was like a cheap extended warranty, with Costco's liberal return policy. My wife tested it out a year ago, when fed up with the 2 year old vacuum that her parents had purchased from Costco (it could hardly pick up anything), she returned it for a full refund and purchased a much better one.
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post #8 of 33 (permalink) Old 2007-01-12, 04:05 PM
Join Date: Jul 2006
Location: VancouverBC/PV Shaw Sat 600-630 Cable Internet, Telus Landline, Rogers PayGo, Bell Mobility, Netflix
Posts: 468
I think we joined Costco knowing its limitations. So we are very satisfied. When something we really liked has disappeared, it is frustrating looking all over and asking. Even the staff seem to remember but it is nowhere to be found. We bought hot sauce that was being featured. Bought it once more. Now no longer stocked. Plus they have no hot sauce at all, not even Tobasco. So we are used to doing Costco then going to a real store to complete the shopping.

I am very satisfied with their electronics. I bought a fantastic MP3 boom box with 2 remote controls for $69. We use it outside on the patio. Also their Uniden cordless phone system is great, two for $82, four for $139, all mix and match.
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post #9 of 33 (permalink) Old 2007-01-27, 09:06 PM
Join Date: Jan 2006
Location: Hudson, Qc
Posts: 90
Costco has my loyalty for many items

Have been a Costco member for 20 years...all of what is said below is true...often have items not available stock turnover...if you want it get it now, else on seasonal they can completely clear stock in a day...have considered big electronics, TV's/computers but have not yet bought...but have bough many peripherals, external drives etc...always good value...and the few defects were completely refunded...costco is one of my 1st retailers in comparison shopping for any major item.
Only 2 of us at home....but still value the membership and with Executive actually am fully refunded because of high volume purchase

Lots and lots of toys!
Luckyguy is offline  
post #10 of 33 (permalink) Old 2007-01-27, 09:17 PM
Join Date: Apr 2002
Location: Burnaby
Posts: 789
I will pay a bit more to shop at Costco. Their return policy is worth the extra cost. Generally, their prices on the low end of the sale prices around town. I can buy with confidence and I know full well that they will take it back if there is an issue.
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post #11 of 33 (permalink) Old 2007-03-02, 07:26 PM
Join Date: Dec 2006
Location: Vancouver, BC Cedia Certified CPI
Posts: 241
Bought many things from Costco, been a member for about 13 years. Have done lots of grocery shopping though I never buy vegetables from there.
The return policy and customer service is top notch, I had bought cash registers and one failed and when I called them to direct me to a service center and how do I go about getting a copy of my receipt they told me not to bother and return to the store. They refunded me the money and thanked me. Was absolutly floored, since then we have bought our beds, pillows, meat, TV's, clothes, books, movies, toys and christmas trickets etc. Sometimes they are not the cheapest but they give me 100% peace of mind and that is worth the membership fees and the fact they have no sales.
Parking and line ups suck but I shop on off peak times to avoid the aggravation.
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post #12 of 33 (permalink) Old 2007-03-29, 07:52 PM
Join Date: Jan 2006
Location: Brampton, Ontario
Posts: 845 printer ink

Brother printer inks LC-41 in colours magenta, cyan, yellow and black.
Ordered online at 3 a.m. WEDNESDAY.... received 6:30 p.m. THURS. March 29, 2007.
Delivered to Brampton via UPS from warehouse Etobicoke.

Extremely Satisfied... as you might imagine, 39 hour delivery, fair price, no shipping charges.
timbo is offline  
post #13 of 33 (permalink) Old 2007-03-29, 08:50 PM
Join Date: Oct 2005
Location: Stoney Creek
Posts: 594
I was looking for a new computer for the family this week. I went into my local Costco as they seem to have some really nice deals on Dell's and HP. Unfortunately my knowledge on computers is not that strong. I spent 45 minutes looking at all my options on the shelf and could not find anyone to help answer any questions. I went across the street to a computer store and picked out an
$ 1800.00 HP computer. Costco is ok if you know what you want... but if you need advise or help... forget it... I'll pay more for that service...


PN50A530, Cogeco cable 6412 PVR, Onkyo TX-DS595, B&W Speakers, Harmony 880, Sony BDPS350
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post #14 of 33 (permalink) Old 2007-05-11, 02:36 PM
Join Date: Jun 2006
Location: Mississauga
Posts: 478
Ordered the Wii bundle from yesterday. Will post how that goes.
Been a costco member for many years - I actually like a lot of the stuff there. Only ever had to return something once (forget what it was now) - no hassle at all.
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post #15 of 33 (permalink) Old 2007-10-08, 02:01 PM
Join Date: May 2005
Posts: 1,202
Third Time Lucky?

At the beginning of August we purchased a small 3.6 cu. ft. Danby freezer from Costco. When we took it out of the box, we noticed several large scratches on the top and the insert on the bottom, that housed the control switch, was very loose and was half hanging out of the freezer.
We took it back to Costco the same day and replaced it with another one. After waiting the twelve hours that everybody said is required for the components and freezing gas to settle, we plugged it in. (BTW there is nothing in the skimpy Danby manual about doing this.)
I noticed right off the bat, that the freezer was quite noisy and was clicking on and off every few minutes and it made a hissing sound every time you raised the lid. Then, the other day, I went to the freezer to get some bacon and found that the ice cream had all melted and a lot of other stuff had started to thaw. The freezer wasn't running yet the green LED was on so I knew it was getting power. I checked the electric motor and found it to be very hot. So, back to Costco we went and exchanged it for Danby #3. It appears that since most Danby products are now made in China, their quality has really gone down!
I've been reading in the forums that Costco has tightened up their return policy due to people returning stuff for no good reason (e.g. I personally know of two cases where people have returned a perfectly good Viewsonic 32" HD set for a 37" Viewsonic) So I was a little worried that Costco would not take it back but I was delighted that they exchanged it with absolutely no hassle!
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