Review: MDG Computer - Canadian TV, Computing and Home Theatre Forums
View Poll Results: How satisfied are you with this retailer?
Extremely Satisfied 5 5.05%
Somewhat Satisfied 4 4.04%
Somewhat Dissatisfied 19 19.19%
Extremely Dissatisfied 71 71.72%
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post #1 of 35 (permalink) Old 2006-12-14, 04:54 PM Thread Starter
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Join Date: Dec 2001
Location: Toronto
Posts: 47,716
Review: MDG Computer

The purpose of this thread is for Digital Home members to review and relay their experience with MDG Computers

This is NOT a discussion thread so please limit yourself to one post which includes your review.

We welcome the input and opinions of all members whether they are good or bad, however, please note that this thread is NOT for rants. Whether you had a good or bad experience with this vendor we want to hear about it but in an OBJECTIVE manner.

If you post a rant or childish comments like, these guys "suck" or they're all a "bunch of idiots", then your comments will be considered trolling and your post will be deleted.

When you post, please try to include the following information:
  • What product or service you purchased.
  • Approximate timeframe you ordered the product
  • What location you dealt with if it’s a company with many stores or service locations
  • Your overall level of satisfaction
  • If you had a positive experience, please explain what made it such a positive experience.
  • If you had a negative experience, please read our guidelines below.

Guidelines for Posting Negative Reviews

The truth is no retailer or service provider is perfect and occasionally even the best companies can disappoint. Our experience is that good companies have problems but they typically make every reasonable effort to resolve problems.

If you had a problem and are posting a negative review, then please note what efforts you made to resolve the problem and the feedback you received. If you think the efforts to resolve the problem were NOT reasonable then please explain why. Saying you phoned up and talked to some idiot, suggests the problem may lie with the consumer and NOT the company!

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post #2 of 35 (permalink) Old 2006-12-31, 01:27 AM
Join Date: Dec 2006
Location: Oakville, Cogeco
Posts: 53
would never go there again...

I purchased a Pentium III in 2000 from MDG in Mississauga (McAdam Rd). They were recommended to me solely based on price, which was very competitive. However the computer had to be returned twice within a month for faulty parts (faulty RAM and video card). I had no problems getting the warranty work done, however wasn't pleased with the initial sales experience when I first picked up the computer. The staff really didn't seem pleased to be receiving my business. In fact I felt like an annoyance to them.

Plus they charge extra when you pay by credit card to recoup their fees, which I'm not sure they're allowed to do. The cashier forgot to charge me the extra amount, and made that very clear to me, I guess expecting me to be grateful.

I had my computer less than two years before I had had enough of it and gave it away for a much better one from a competitor.
Stv23658 is offline  
post #3 of 35 (permalink) Old 2007-01-27, 08:56 PM
Join Date: Jan 2006
Location: Hudson, Qc
Posts: 90

similar experience to stv23658...shopped them for myself and on a separate occasion for a friend on both occasions in Montreal...poor customer experience...staff acted as if we were bothering...anyways walked out both times ... had that oh oh...looks like like PC clone quality...anyways....bought from Dell and have not regretted not buying from the feeling this supplier was trouble

Lots and lots of toys!
Luckyguy is offline  
post #4 of 35 (permalink) Old 2007-03-02, 03:49 PM
Join Date: Dec 2005
Location: Oak Ridges
Posts: 19
Cool Horrible!

I sent my girlfriend there years ago to buy her new computer. What a mistake!

They used hardware that wasn't common. I remember searching for modem drivers and network drivers; they were so difficult to find. Reformating her computer was a pain in the bum.

I even went there to get an upgrade several years ago as well. They advertised "PIII" and my understanding was Pentium III, but in reality, they installed some PIII LIKE cpu.

I hate them. Their location was Keele and Hwy #7 I believe.

After a while, I got a better understanding of computers and now I can build my own system.

MDG is useless, and their commercials make me sick!
salc75 is offline  
post #5 of 35 (permalink) Old 2007-03-02, 04:13 PM
Join Date: Sep 2004
Posts: 989
I bought a computer years ago from MDG when they only had one or two locations. It was shortly after they paid fines for installing pirated copies of Windows on machines so I'm not sure when that was.

The service was pretty good and the machine was a very good deal. I had no problems with the computer and it was ready on time.

A couple of years later, after they became bigger, I tried them again. The shop was a pigsty, the service was terrible and it was clear they were simply trying to sell whatever was on sale that week.

I've never walked back into an MDG store again.
XM4243 is offline  
post #6 of 35 (permalink) Old 2007-04-03, 11:25 PM
Join Date: Aug 2005
Location: Leduc, AB
Posts: 1,105
stay away from this company! I went through hell trying to fix my old roommates MDG piece of junk. His power source went, then the dollar store quality speakers quit working, the he wanted a video card to try and speed it up... no AGP or PCI-e slot! The cheap motherboard they put in there must have cost about $10. uggh
DJDiggler is offline  
post #7 of 35 (permalink) Old 2007-04-26, 01:06 PM
Join Date: Apr 2007
Posts: 1
Talking mdg

although mine is new i bought in vancouver the staff seemed a bit slow but i bought a customized pentium D 2.8 built how i wanted it im loving it my only complaint is minor......getting used to windows vista but its great to
icedbad is offline  
post #8 of 35 (permalink) Old 2007-05-01, 11:32 PM
Join Date: Aug 2005
Location: Leduc, AB
Posts: 1,105
So they overcharge for the computer by using absolute garbage components, so much that they can give you a 360 and still make money... and this is a good thing?
DJDiggler is offline  
post #9 of 35 (permalink) Old 2007-05-02, 12:20 AM
Join Date: May 2007
Posts: 1
Smile MDG is good fo me


I really surprise why some people complain about MDG. I bought a nice PC from MDG and its working great. I have also purchased their warranty plan which is also working fine. If I get any problem I just call them or take my PC to them and they fixed it gladly. I have never had any problem with them. I know all sales people from MDG’s are not good. See it’s happen for other store too; you won’t find everybody nice.
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post #10 of 35 (permalink) Old 2007-11-26, 01:15 PM
Join Date: Nov 2007
Posts: 1
I didnt check to see if this thread was dead, but I need somewhere to vent my anger:

I went to MDG in Newmarket (Leslie and Stellar) on Saturday to find a laptop at a reasonable price. I saw an ad they had on a `2007 model` HorizonBook L. It had a 120GB hard drive, Core2Duo processor, and DVD burner for $599, and I thought it would be a good deal. WRONG!!! One thing I need is wireless, be it from built in, USB, or PCMCIA. I went in, told the salesman, Jeff I believe his name was, what machine I was interested in, and I asked him if it had wireless. No. If it had PCMCIA slots. No. And this was the dealbreaker. I asked him if it had USB at least. He told me it had ONE port.......and it would be taken up by some kind of mouse. `Mouse?`I asked. The useless machine DIDNT EVEN HAVE A TRACKPOINT OR TOUCHPAD!!!! I would have had to go up to either a 2008 model at $999.99, out of my budget, or a VisionBook at $1249.99. I mean, what laptop, even 15 years ago, didnt come with a Trackpoint or Touchpad. I went to The Source and got an Acer on sale for $449.99, and it does have a Touchpad. I will never set foot into an MDG store again.

Thank you for your time (Slowly getting used to the multilingual keyboard layout on this site, good that the Acer has a multilingual keyboard, unlike that piece of crap folding desktop from MDG)
oldmanolds is offline  
post #11 of 35 (permalink) Old 2007-11-27, 07:59 PM
Join Date: Jul 2006
Location: Newmarket
Posts: 168
These stores are franchises. I bought a computer there years ago and I found out 2 years later when I took it to business depot for service that the mother board had been broken and glued back togeather somehow by MDG.

I do not understand how they servive with players like FF, Staples and BB selling a wide range of products and different price points.

It must be where they are located. Run down or out of the way industrial parks with dim lit offices and probably the lowest rate of pay possible with commission on everything.
Panjakes is offline  
post #12 of 35 (permalink) Old 2008-03-27, 05:49 PM
Join Date: Oct 2007
Posts: 36
Worst Company

I think I had one of the worst experiences with this company.
I while back we were shopping for a desktop, the Media centre thing from Windows came out and it was all the rage amongst me and my friends, we went to the MDG store next to the Serbian restaurant McAdams and we talked to the guy that owns the company, or had a big role in it from the beginning.
We were talking for a while in Serbian and he gave us some $200 in store credit we got some desktop that still haunts me to this day.

It wasn't even Media center it was a Media centre upgrade from XP Home. And it didn't have any S-video ports or any other ports that I could connect to the TV, not only that but he promised us Pentium 4 with a certain amount of memory we got home and checked and it was Celeron, and the memory was only half of what we asked for.
After a while the computer crashed and we went to get it fixed since we had a warenty when we came to pick it up a bill was waiting for us. My father got extremely mad at the nice guy that helped us out at the beginning, who turned out to be not so nice in the end. We took it home, without paying the bill and a while after the mother board went out. We went back to the store and they fixed it letting the last time slip. They fixed it and ever since then we have not mentioned the word MDG in our house ever again.
I would not recommend this company to anyone. It caused us too much stress and headaches.
PS they have the worst customer support in the world. I don't even think it exists???
v_b_rell is offline  
post #13 of 35 (permalink) Old 2008-12-16, 03:09 PM
Join Date: Dec 2008
Posts: 1
Angry MDG Toronto Computers NOT RELIABLE

Please be advised that I purchased an MDG Horizon Computer from Toronto, The service is very poor, They don't honor their warranty and the workmanship is not good at all. I am stuck with a broken computer and no one there will give a straight answer. I have posted this to inform consumers that you should be wary of these people. Phillip White, Raymond,Alberta, Canada.
phillw53 is offline  
post #14 of 35 (permalink) Old 2008-12-21, 09:21 PM
Join Date: Dec 2008
Posts: 45
MDG not what it use to be

My history with MDG is a complex one.
It all began in November 2002. We decied to replace our computer from 1997, which had 200mhz pentium processor, 32mB of ram, (yuk). I saw an MDG ad in the local paper (never heard of the company before then) for a Pentium 4, 1.7Ghz, 80Gb hard drive, 512 MB SDRAM, cd burner, 17" Monitor, free all-in-one printer, keyboard/mouse, sub-woofer speakers, and a free webcam... all for a price of $999 (i think). And in those days, that was a great deal - although we had to wait 6 weeks to pick it up, even though we paid for it up-front wasnt to happy about that. I still have that computer in the basement, it has never had any serious problems, but a few minor ones. The floppy drive and the modem wires were a bit loose after a few years and didnt work so i had to get them looked at by the local computer store. The Cd drive stopped working so I had to buy a new one, and I added 256MB more ram about 4 yrs after the purchase because I received a low memory warning from windows. But again, no major problems - it's an OK machine (although the monitor squeals sometimes, and they *forgot* to give us the free webcam when we picked the system up so i had to go back there and get it, but they were very nice about it, didnt even want to see a reciept or anything... then again, it turned out to be a piece of junk camera, instructions were poorly written, etc).

So in 2005, 3 yrs after purchase, I was still a big MDG supporter. My brother was going away for school so I told him to get a laptop from MDG. He paid $1200 for laptop with 1.4Ghz, 30 Gb hard drive. Today, 3 yrs later, that notebook is a piece of junk. The hard drive burnt out in 1 year, and the Wireless no longer works...had to buy him a usb wireless adaptor. The keyboard buttons get stuck. And I cant remember what the ram was when we bought it, but right now windows says it has 194 MB of ram, which makes the comp VERY slow. I installed puppy linux on it and now at least it runs fast (windows of course is still slow). So after that experience i became more hesitant of MDG. (plus when we bought the laptop we got a carrying case to, but after we paid for it they said they were out of stock so we had to wait a week to pick it up). This was an Acer Travelmate laptop to be fair, but MDG was the company that sold it to us.

In 2006, I decided to give MDG one last chance. My sister was now going away to school. I went to MDG's website and was interested in there horizon book for $599. I printed off the ad and went to a new MDG that had opened up closer to home. The salesman took one look at the paper and then started telling me why this computer wasnt good. He wanted me to buy the more expensive one. When it became clear to me that this guy was worse than a used car salesman, I said I'd think about it and left - you cant con me! I went back home, looked at computers on futureshop and bestbuy's websites and the next day I bought my sister a Toshiba Satellite 1.84Ghz, 1GB Ram, from Best Buy. That computer works great today, 2.5 yrs after purchase. That was it for me and MDG. The Computer they sold my brother is a piece of junk with hardly any ram, and they tried to con me when i went in there the last time.

MDG was once an OK company, offering cheap prices with lots of extras. But today they make substandard machines, have poor customer service, and are no longer competitive in the computer market, as I have seen many better deals at places like The Source and Futureshop compared to the stuff MDG has on there website today.

Bottom line, I'd avoid MDG today, and if you do go, be cautious and do your research, you may find better deals elsewhere. Look at the RAM, the type of processor, the L2 Cahce, the Bus speed, and so on. Or better yet, buy a MAC, if you can afford it

As for me, I bought a Sony VAIO laptop this summer, 2.0GHz Intel Core 2 Duo, 3 GB ram, 225GB hardrive, lcd sceen, etc. from Best Buy ($799) and I love it... even Vista too lol - never even considered going to MDG.

Last edited by picard1; 2008-12-22 at 12:07 AM.
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post #15 of 35 (permalink) Old 2009-01-01, 11:29 AM
Join Date: Jan 2009
Posts: 1
La pire compagnie d'ordi MDG

J'ai acheté un Aptonbook 15.4" Barebone avec Intel Core Duo T5250 2MO Processor et 2GB DDR2 667 Mhz Sodimm, 250GB Notebook HDD Sata, etc. chez MDG St-Leonard, 5990 Metropolitain Est, St-Leonard, Qc 514-255-6171
le tout pour $ 1,199.00 + tax = totla $ 1,353.37
Suite a une annonce paru dans le Journal de Montréal, je me suis presenté à ce magazin MDG et j'ai été reçu par Luigi de façon cordial et amical. Tout était beau. Après un délai de livraison du à un employé prend livraison de mon ordi le 28 juillet 2008. A la maison j'ouvre l'ordi et voila que je reçoit un message d'erreur. Je retourne au magazin, Luigi me dit alors (la gentillesse est disparu) que je suis responsable de ce problême (j'ai 62 ans) et je dois payer $107.23 pour la réparation. Je reprends l'ordi le 29 juillet 2008. Et les problêmes ne faisaient que commencer. Sans aucune raison, l'ordi "crach" tout s'éteint et cela de façon alléatoire. Je retourne au magazin (Luigi n'est pas content et me dit que je suis responsable de cette situation). J'ai eu un VAIO pendant 5 ans SANS AUCUN PROBLEME. Luigi en furie lève te ton et me fait un discourt que le produit est fiable etc. etc. Je demande un remboursement - car lorsque l'odi MDG à craché, j'ai perdu une foule de donné qui se trouvait sur un disque dur externe (Maxtor) qui se trouvait branché à l'ordi. Discussion enlevé pour finalement me voir offir de me contruire un nouvel ordi et de tenter de récupérer mes donnés perdus. Une autre attente de plus d'une semaine. Finalement je retouirne chercher le nouvel ordi (sans logo sur le couvert) et on me remet mon disque dur externe avec un backup des donnés récupérer. Depuis ce jour, l'ordi n'est pas fiable et continu de planter de façon alléatoire tout les jours. Je dois faire des "save" a toute les minutes et oublier les transaction plante constamment. Je n'utilise plus cet ordi et je suis revenu à mon VIAO beaucoup plus fiable. Je compte prendre des mesure légales afin de récupérer mon argent. JAMAIS je ne recommanderai MDG, un véritable cauchemar
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